l33 griff

iTrader: (4)

Thanks again AJ and martin for all the help you have done. I am over the moon with the results of the sim tek and cant wait to get some bigger injectors fitted. You guys are only to happy to help and i just cant get over how you still have time to call back and email when i have some silly question lol.
Keep up the top work lads

jd5217

another satisfied customer

V5RLTD

iTrader: (5)

Are you on the payroll?

joekont

I don't even get replies to price requests by phone.
You must be a preffered customer lol.

jd5217

very preferred and not on the payroll (i wish)

joekont

You pay their wages though Steve lol

jd5217

lol not all of it.................just martyn's

joekont

lol.
Well tell him to ring people back.

Zen were happy to take my money and they didn't even need to ring me back!
The guy on the phone knew how much the bits were right there and then.

jd5217

who did you speak to?

they are very busy at the moment and alan or martyn are the ones to help with costing items.

joekont

Some boy.

"martin will ring you back"

Martin didn't. That was last week.

so I rang Zen.


I understand they're busy. It's good that they are. But not returning calls is really bad for business. Especially with new customers.
I will be requiring an Ecutek mapping session shortly and then sooner or later, a simtec.
I've got lots of choices for mapping. And then the purchase of the Simtec.
Lets just say that the order of preference has been changed over the past 5 days...

l33 griff

iTrader: (4)

I normaly deal direct with Alan. Im sure Alan will see this post and contact you.

joekont

I'm not having a go.

Lots of people have had good experiences with AJ's. Just speak to JD5217. And the OP.

I'm just saying that I appear to have fallen through one of the gaps and it cost them a couple of hundred quid this time and damaged their reputation in my eyes. And as I'm shortly to be spending a bit more than a couple of hundred quid it's a pity for them for the sake of calling someone back.

This is purely my experience. I'm not saying they're a bad company. I've seen the times JD runs up the strip. Nothing wrong there.

One of my suppliers has an awful habit of not returning phone calls so today I have mostly been sourcing the product elsewhere. He's just lost €148,000 a year. Just because he couldn't be arsed to pick up the phone and ring me back.

MartynJ

Sorry to here about your experience with us...
It won't happen again , ring and ask to speak to me in person and I will deal with your enquiry immediately...

Martyn