apac

iTrader: (2)

does anyone know what my position is on the following. i purchased some car parts from a large on-line retailer, they took my credit card details, and i have now received the items in the post. however, they have failed to debit the money off the card. i have received a vague 'text' electronic type land line phone call which just said...'there has been a problem with your order, can you contact us'. am i obliged to pay them for the items?, or is it their ***** up? on moral grounds, they are a big outfit, so i'm sure it will not dent their profits, or do any personal financial harm to any individual if i can get away without paying. what would you do??

fraser87uk

If you dont pay then its fraud.

rigga

iTrader: (4)

On moral grounds,you received goods you should pay for them,if its on the other foot and you had been charged for items you did not receive,then im sure you would kick up a stink about it,big company or not its someone elses money.

scubbay

iTrader: (61)

what he said

N1gel 1970

echo all the above

gaddass

By accepting the goods you entered into a contract.You have failed in your part of the contract by not paying(whoevers fault it ws).They could take you to court for the monies+their solicitors fees(more than the price of the bits).
And you had the bits so pay for them.

D6ale

iTrader: (1)

Do the right thing and pay up

MikeCardiff

iTrader: (2)

No, be a thieving pikey and keep them, and then come on here moaning when they send the collection agency after you for the parts you have stolen.

I'm sure if the company accidentally charged your card twice then you would be up in arms and ranting about how they are trying to rip you off ?

FFS man - just phone them, pay them and sort it out. Its not complicated, treat others as you would want to be treated.

lovinmescoob

As above mate, you'd like to think if it was the other way round they'd sort it for you.

ring 'em and pay up!!!!

Gear Head

iTrader: (2)

That fact that you have asked the question, indicates that you already have very 'relaxed' moral standards.

banny sti

iTrader: (68)

Well said Mike!

Banny

Welloilbeefhooked

iTrader: (3)

You may well find out that they eventually realise and debit your card anyway, which they are entitled to do.

bugeyeandy

Pay up - anything else is theft in my book!

EddScott

I understand if you ask for something you must pay. If its just sent to you without prior agreement, you can keep it.

[Davey]

I'd not pay.. Call it a lesson

Henrik

iTrader: (5)

But how would it be a lesson if they never knew about it, eh?

I've had this happen twice, and both times I've let them know because that's the right thing to do.

What goes around comes around in my experience, so just stick to trying to be as honest as possible, IMO.

Torquemada

Agreed.

Abdabz

Look into "Distance Selling Regs"... I think you'll find the goods are free to you good sir - unless they realise their error and charge the card details you provided
Enjoy your free things

fivetide

iTrader: (1)

If they hadn't got in touch I'd have been inclined to keep quiet, after all if they don't want the money that is their problem. Trouble is they have noticed and at the moment are politely chasing you. Next step will be court and/or theft charge i would think. I'd pay up before it all goes Pete Tong.

5t.

alcazar

iTrader: (2)

Obviously a decent company, who sent out goods before the credit card co. paid them?

Wonder if they'll do it again?

And who'll be on here complaining at the slow service

Just pay them.

Alcazar

[Davey]

It will show up when they do a stock take or inventory and someone will get a bollocking!

apac

iTrader: (2)

wow! you lot have given me a really guilty conscience now. I was not expecting such an angry display. i only asked where i stood legally! i feel i've been burn't to a crisp. lol.

[Davey]

Bah dont listen to the hippies

apac

iTrader: (2)

i'm with you m8

dunx

iTrader: (3)

Ring the card company and say it's a fraudulent transaction....
You know nothing....

DunxC

P.S. I think they know who you are and where to find you, but someone "dyslexified" your card details...

[Davey]

Good work young Jedi, the dark side is strong!

apac

iTrader: (2)

P.S. I think they know who you are and where to find you, but someone "dyslexified" your card details...[/quote]

yep!, i'm in agreement with this, it's probably just a matter of time. But i've never known a company to send out a product without taking the funds for it first.

cster

Just thank your lucky stars you didn't ask where you stood morally Pal

cster

I am joking BTW

apac

iTrader: (2)

no worries m8, i took it on the chin.