Subaru Extended Warranty.....What would you do????
11 January 2002, 03:33 PM
#1
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Right it goes like this bought my beloved Turbo in December 2000, 0n the 15th November 2001 I get a letter from Subaru UK asking me if I would like to extend my warranty for another 12months for £348 So I thought yep I'll have some of that rang them up gave them my details and credit card number and 2 months on have heard sod all, So yesterday I phoned them only to be told that my money was put on to another car with a simular registation, So the lady on the phone said sorry bout that we will change it and you will get your papers through early next week, What has really Pi**ed me off they made the mistake but will not date the warranty from this month they told me it has to be from the date I asked for it November 2001.........If this is what happens when you ask for an extended warranty **** KNOWS what will happen if something does go wrong with the car.
Cheers
Colin
Rant mode off.............
Cheers
Colin
Rant mode off.............
11 January 2002, 03:41 PM
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Is that how expensive it is, £348 a year?? So let me get this straight after 3 years I will have to pay :
36 month/3 year service = £450
12 months roadtax = £160
Extended waranty = £348
Set of tyres (lasting around 18 months a set) = £400
Total = £1358...
As it's on a PCP they are definitely getting it back at 2 years 11 months old!
36 month/3 year service = £450
12 months roadtax = £160
Extended waranty = £348
Set of tyres (lasting around 18 months a set) = £400
Total = £1358...
As it's on a PCP they are definitely getting it back at 2 years 11 months old!
11 January 2002, 03:47 PM
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Colin
Sorry, I totally agree with Subaru. What have you lost - nothing!
Are you in the same position as you would have been if the warranty had been extended at the time - yes!
As to the supposition as to what might have happened if you had a warranty claim - well, you haven't!
Warranty is basically a form of insurance, and insurance is only designed to put you in the position you would have been in prior to any loss.....
Sorry, I totally agree with Subaru. What have you lost - nothing!
Are you in the same position as you would have been if the warranty had been extended at the time - yes!
As to the supposition as to what might have happened if you had a warranty claim - well, you haven't!
Warranty is basically a form of insurance, and insurance is only designed to put you in the position you would have been in prior to any loss.....
11 January 2002, 04:18 PM
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I must admit I would be naffed off at their poor admin, but as Dave said, you aren't any worse off than before, so I would let it be. So many companies seem to employ chimps to do their admin these days, just be grateful they have finally sorted it out... 
11 January 2002, 04:49 PM
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Colin
Sorry, my reply was probably a bit curt, I do agree however it doesn't excuse the sloppy administration, but that appears to be normal pretty much everywhere these days (doesn't make it right though)
Sorry, my reply was probably a bit curt, I do agree however it doesn't excuse the sloppy administration, but that appears to be normal pretty much everywhere these days (doesn't make it right though)
11 January 2002, 05:41 PM
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Dave,
They seem to have ***** it up from day 1 if i had not had rang them and something went wrong how would I have stood.......
Cheers
Colin
They seem to have ***** it up from day 1 if i had not had rang them and something went wrong how would I have stood.......
Cheers
Colin
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