Steve_Yeowart

Customer satisfaction ...yeah right!!

Last weekend someone decided one of the driving lamp covers on my RB5 would be a good souvenir (Nottigham yooff for you!!). So on return home I went to my local dealers and ordered a new one. Yesterday I got a phone call saying IM had contacted them and told them they would not supply me with another because at some point in the past someone had already used my Reg and VIN number to order a light cover!!! SO!!!!!!!... and they reckon the covers are be sold by dealers using any VIN number to hand and ending up on escorts!!!!..... Who do Subaru UK think they are!!!!! I pay £25,000 for a car and they will not sell me a part for it!!!! Customer satisfaction! Can,t wait for next years survey!!! And if it had been me that had ordered a cover previuosly SO WHAT am I onlky allowed too loose one in the life of the car?

Any ideas anyone?

Thinking of rining IM and saying if you won't supply me with another cover to COMPLETE my car I want you too exchange it, apparently you have alot of these P1 things laying around I'll have one of those instead.

HELP!!!!!!!!!!!!!!!

Stupot

You have got to be joking right? What did your dealer do to fight your case? There must be a legal problem in there somewhere. They cant refuse to sell u a part for your car! Let us know how this one goes.
Stu