Warranty Issue - Vertical scratches on drivers window
17 April 2003, 04:20 PM
#1
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So I've tried to take this up with a garage twice now and they keep fobbing my off. Is there someone at the head office I can speak with to get this sorted out? I've heard of other people getting replacement glass, why can't I? Is there a 'fix' for it?
Out of all the cars I own this is the only one that I know does it (P1), surely it's a manufacturing fault...
Help...
Out of all the cars I own this is the only one that I know does it (P1), surely it's a manufacturing fault...
Help...
17 April 2003, 04:33 PM
#2
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It is a fault. Mine has them on both front windows (MY00). I have no warranty unfortunately as it is a parallel import. . and modified 
My drivers side window clonks around when I open it and has a kind of free-fall area half way down, where if you try to stop it, it keeps going down all on its own.
My drivers side window clonks around when I open it and has a kind of free-fall area half way down, where if you try to stop it, it keeps going down all on its own.
17 April 2003, 04:44 PM
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Mines going in on 30th for the exact same problem (MY00). I noticed it starting a few weeks back. I mentioned the word "warranty" when booking it in, to which I was given the answer - "if it's scratched due to a faulty mechanism then it's covered, if it's due to sand or grit inside the seals then it's not" 
Didn't mention about actually getting the glass replaced under warranty. The mechanism is pretty jerky as it winds up and down!
Either way I have never heard of another car getting scratched windows through grit etc. So if grit has got in there then the seals must be faulty, hence new seal and new window under the warranty!
Try searching on here there are some other threads I found on this where people have had the glass replaced under warranty.
Hope it gets sorted
Graz.
Didn't mention about actually getting the glass replaced under warranty. The mechanism is pretty jerky as it winds up and down!Either way I have never heard of another car getting scratched windows through grit etc. So if grit has got in there then the seals must be faulty, hence new seal and new window under the warranty!
Try searching on here there are some other threads I found on this where people have had the glass replaced under warranty.
Hope it gets sorted
Graz.
17 April 2003, 07:44 PM
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I have just got my MY99 back from the local dealer having had all 4 windows replaced due to vertical scratches on the windows. If they are about an inch wide roughly in the middle of the window on the fronts and near the forward edge on the rears, then this is the problem they know about - at least it is what had happened to mine. I got the dealer to ring the extended warranty people twice. On the second time, he also mentioned that there had been a bulletin from subaru Japan (in his words sent to every dealership) regarding the known fault with the guides in the door that can wear down and cause scratches to occur. He faxed it to them to prove it was a known fault. They fit new extended bushes that relieve the problem, and replace the glass. As one front glass is about £180 + VAT on its own without the labour charge of taking door apart and refitting this is quit a lot of money!
Jon.
Edited to say - before this mod - my windows rattled around in the doors when partly down whereas now they are rock solid.
[Edited by JonDBM - 17/04/2003 19:45:58]
[Edited by JonDBM - 17/04/2003 19:50:15]
Jon.
Edited to say - before this mod - my windows rattled around in the doors when partly down whereas now they are rock solid.
[Edited by JonDBM - 17/04/2003 19:45:58]
[Edited by JonDBM - 17/04/2003 19:50:15]
17 April 2003, 08:22 PM
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JonDBM -- That is exactly the problem! I might have got somewhere tonight with the dealership in Fenny Compton. The chap said that the drivers door is too far gone to be polished out and would need replacing (is this too good to be true???) 
I've noticed a few scratches on the passenger doors window now, I'm going to push for that one if this one gets accepted. Will let ppl know
I've noticed a few scratches on the passenger doors window now, I'm going to push for that one if this one gets accepted. Will let ppl know
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17 April 2003, 11:27 PM
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MYOO, also have this on both front windows, warranty ran out Jan this year and have not extended but could this not be proved to be a manufactures fault and sorted for nowt (thinking of persistent followers ot the piston slap cause on the MY98) this really should not happen to your windows, ever, a three year old car should be well exempt no?
18 April 2003, 09:21 AM
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Mickle - if ur car is still under warranty, insist they replace any defective glass along with the guide pads. We've replaced a fair few now and subaru accept it as a fault!
18 April 2003, 10:33 PM
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Had the same on mine, both driver's and passenger's. One dealer tried to rectify fault and charged me for the pleasure (they didn't fix it), took it back and they said it was a known fault and nothing they can do.
Customer service anyone?
Customer service anyone?
22 April 2003, 09:47 AM
#16
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IMHO, this happens on all window-frame less doors.
My MR2 had scratches all down the drivers window - it came from the little sponges that guided the windows down, when they had loads of road grit attached to them.
Not much I could do to stop it
My MR2 had scratches all down the drivers window - it came from the little sponges that guided the windows down, when they had loads of road grit attached to them.
Not much I could do to stop it
22 April 2003, 01:49 PM
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hmmm, just rang dealer, they said they've never had them replaced under extended warranty and were a bit stand-offish.
seemingly they need to inspect the damage before putting a claim in which is fair enuf but suggested it was grit. hmmm...
seemingly they need to inspect the damage before putting a claim in which is fair enuf but suggested it was grit. hmmm...
22 April 2003, 02:21 PM
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Mine is a MY98 and had this on it when I purchased it a couple of months ago, it is out of warrenty, but if it is an aknowledged fault, surely they should replace it? What do you reakon, worth a go?
22 April 2003, 02:48 PM
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Is it possible to get the bigger bush things for this as a "self fit" thing - I've got a MY96 that's out of warranty, and I don't want to get scratched glass if there's an easy fix....
28 April 2003, 02:31 PM
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had the car serviced on friday, mentioned the scratches on front windows, dealer was only too pleased to submit claim for scratched front windows under extended warranty.
heard back today - warranty people are recommending front two windows being replaced and guide pads all way round.
usual excellent service from Gilesgate Ltd in Hexham...
heard back today - warranty people are recommending front two windows being replaced and guide pads all way round.
usual excellent service from Gilesgate Ltd in Hexham...
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