Now thats customer service for ya!
#1
Scooby Senior
Thread Starter
Just received a phone call from Subaru Deutschland (German equivalent of IM) just to say thanks for buying a new car from them and to make sure I was satisfied with everything!
How is that!!!
How is that!!!
#4
oooh do you live near the Bodensee? I was there last year on a road trip and it was beautiful. I'm a Prestonian living in the south of France at the mo. I wonder how many other far flung Prestonians there are on scoobynet?
Sounds like those Germans know a lot more about customer service than their English counterparts (see my posts about Lancaster Subaru)
Sounds like those Germans know a lot more about customer service than their English counterparts (see my posts about Lancaster Subaru)
#5
Scooby Senior
Thread Starter
I agree with Tim-Grove!
I've bought 2 impreza's from the UK and the dealer didn't even thank me... just kinda rubbed his hands and laughed!
German dealer has been very friendly and helpfull, so I was already shocked by the level of service over here!
I nealy fell off my chair when Subaru Germany called me! First though that went through my head was "here we go, recall time"!!!
I've bought 2 impreza's from the UK and the dealer didn't even thank me... just kinda rubbed his hands and laughed!
German dealer has been very friendly and helpfull, so I was already shocked by the level of service over here!
I nealy fell off my chair when Subaru Germany called me! First though that went through my head was "here we go, recall time"!!!
#6
Scooby Senior
Thread Starter
scooby-new:
you just nipped in there before I got my reply out!
Yup, I'm at the Bodensee! I know another Prestonian in Paris and another guy in Bratislava. I worked with a southerner in Freiburg who was married to a French girl and they mey while at Preston poly (sorry UCL). There's also a German guy here who spent 6 months at UCL! Although none of the above drive a scooby! So where-abouts u from then? Where are you in France now?
you just nipped in there before I got my reply out!
Yup, I'm at the Bodensee! I know another Prestonian in Paris and another guy in Bratislava. I worked with a southerner in Freiburg who was married to a French girl and they mey while at Preston poly (sorry UCL). There's also a German guy here who spent 6 months at UCL! Although none of the above drive a scooby! So where-abouts u from then? Where are you in France now?
#7
Scooby Senior
Thread Starter
I was actually born in Southport, raised in Tarleton and went to high school in Penwortham! I now have a flat in Preston, but for last 6 years have spent 99% of my time in Germany!
The guy I know in Paris was someone from school, I met him on a tram in Heidelberg when I first came over! He arrived a week before me!
Nowt wrong with Preston though, one of the nicest English cities to live IMHO, although I much prefer the European way of life. Will always consider Preston as home though!!!
The guy I know in Paris was someone from school, I met him on a tram in Heidelberg when I first came over! He arrived a week before me!
Nowt wrong with Preston though, one of the nicest English cities to live IMHO, although I much prefer the European way of life. Will always consider Preston as home though!!!
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#8
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Gotta say my local dealer was very friendly and made the whole purchase very easy and enjoyable. Maybe I was one of the lucky ones ;P
#9
Strangely, the Customer Satisfaction Survey I received about a week after taking delivery of my STi8 asks "Did you receive an after sales call to make sure the car was ok"??? Luckily I did.
#10
I'm from Preston, born in the Royal Infirmary there- it's a Kwik save now.
I live in Pau nr the Pyrenees part time and back to Ulverston/Brighton the rest of the time. Small world eh? I was in New York last yr drinking in a Rodeo bar and met someone I knew yrs ago from Leyland!
edited to add that I was brought up in Avenham and lived there for 15 yrs in the scummiest flats ever
[Edited by scooby-new - 3/5/2003 4:53:20 PM]
I live in Pau nr the Pyrenees part time and back to Ulverston/Brighton the rest of the time. Small world eh? I was in New York last yr drinking in a Rodeo bar and met someone I knew yrs ago from Leyland!
edited to add that I was brought up in Avenham and lived there for 15 yrs in the scummiest flats ever
[Edited by scooby-new - 3/5/2003 4:53:20 PM]
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