Subaru Dealer told me this
10 October 2002, 12:45 PM
#1
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Just called my dealer in Aylesbury about fitting a SS back box on my car, the lady on the service desk said sorry because your car is in warranty we cannot do it.
Funny that as they fitted the Magnex for me a few months ago when I got the car serviced and I spoke to the Service manager at the time and he said exhausts don't affect warranties.......mmmmm.
That consistancy of Subaru is outstanding, keep up the good work guys
Funny that as they fitted the Magnex for me a few months ago when I got the car serviced and I spoke to the Service manager at the time and he said exhausts don't affect warranties.......mmmmm.
That consistancy of Subaru is outstanding, keep up the good work guys
10 October 2002, 12:49 PM
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It gets better when you start asking the same question of different dealers. Push it, and ask for the official subaru policy and you'll find every version you're told is the "official subaru policy".
The discrepancy in cost of servicing is what amazes me
The discrepancy in cost of servicing is what amazes me
10 October 2002, 01:07 PM
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It get's even better when you get a gearbox replaced and invoiced on Thursday for £1600 and on the Friday a standard letter drops on yer mat, from the dealer asking if you like to extend your warranty as your vehicle is nearly 3 years old......
Apart from the fact that the fecking thing had 77k on it at the time and was out of warranty anyway and I'd paid the ******* cash the day before..... Not exactly a mass produced standard letter either as it was signed by the same girl that I gave the cash to (on the day she sent out the damned letter)!!!
Magic....!
Apart from the fact that the fecking thing had 77k on it at the time and was out of warranty anyway and I'd paid the ******* cash the day before..... Not exactly a mass produced standard letter either as it was signed by the same girl that I gave the cash to (on the day she sent out the damned letter)!!!
Magic....!
10 October 2002, 02:39 PM
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Adams have recently got a new service manager as the previous manager retired. This may explain the inconsistency.
Mind you, since when has fitting a backbox affected warranty??
Mind you, since when has fitting a backbox affected warranty??
10 October 2002, 04:12 PM
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Bill didn't retire he moved on to better things!
Strange they also fitted the HKS Hiper Ti-tip to my MY01, when Bill was there as well.
I think we may have to "educate" the new service manager!
Strange they also fitted the HKS Hiper Ti-tip to my MY01, when Bill was there as well.
I think we may have to "educate" the new service manager!
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10 October 2002, 04:15 PM
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I keep buzzin Adams with the 22B at the moment.....to let Dane know he's not the only one in the area with a 22B.....difference is I don't put mine in the showroom with a 50K tag on it
Tim
Tim
10 October 2002, 10:59 PM
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UTTER CRAP is the only way i can describe their handling of a warranty claim i still have ongoing with them, and i thought anthony betts were bad 
[Edited by mbc - 10/10/2002 11:00:43 PM]
[Edited by mbc - 10/10/2002 11:00:43 PM]
11 October 2002, 09:36 AM
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Just off on my way to have my front pads changed - had to wait 4 weeks for them to come in to Adams - I'll let you know about the level of service provided.
I used to like Bill..................bugger
I used to like Bill..................bugger
11 October 2002, 02:24 PM
#18
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To cut a long story short. Dearleap took on the repair of my wrecked car whilst the take over by Adams was occuring. Adams washed their hands of my case leaving me to deal with a back street garage that'd made a mess of the repair. Bill was the only one who was remotely on side. The general attitude at Adams was I'm not their customer any more. Luckily the car was leased as a company car otherwise I wouldn't have given in and driven a beaten up old shed for 2 years.
11 October 2002, 02:57 PM
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Just to re-dress the balance a little.
I'm a happy customer of Adams- not without them having to work for it.
I've just sat in Adams for the last 2 hours whilst my car (02 WRX) had new front pads and got chatting to sales and eventually to the new after sales manger (Paul) - who has come over from Adams Peugeot.
They admit that in the past things have not been right and they are now putting things right, they assured me that we (the paying customer) will have to push through the pain barrier whilst new staff are on the fast learning curve for the way Subaru does things (it doesn't help that Subaru are one of the worst car manufaturers when it comes to warranty claims).
As we all know a non-modified Subaru Impreza is a rare beast indeed, but we are just helping the manufacturer to reject warranty work through modifications - it is up to the dealer to specify what modification have taken place, and theoretically a non-prodrive / subaru rear box would constitute a void waranty - it is only the 'blind-eye' of a helpful dealer that would see that this isn't an issue.
Let's try to get a better service from the dealer by talking openly to them - I did and got a suprisingly accomodating answer - free stuff
By the way, the delay on the pads was Subaru getting them into the country - not Adams.
Also by the way, Bill was a nice bloke, but the new people seem just as nice.
I'm a happy customer of Adams- not without them having to work for it.
I've just sat in Adams for the last 2 hours whilst my car (02 WRX) had new front pads and got chatting to sales and eventually to the new after sales manger (Paul) - who has come over from Adams Peugeot.
They admit that in the past things have not been right and they are now putting things right, they assured me that we (the paying customer) will have to push through the pain barrier whilst new staff are on the fast learning curve for the way Subaru does things (it doesn't help that Subaru are one of the worst car manufaturers when it comes to warranty claims).
As we all know a non-modified Subaru Impreza is a rare beast indeed, but we are just helping the manufacturer to reject warranty work through modifications - it is up to the dealer to specify what modification have taken place, and theoretically a non-prodrive / subaru rear box would constitute a void waranty - it is only the 'blind-eye' of a helpful dealer that would see that this isn't an issue.
Let's try to get a better service from the dealer by talking openly to them - I did and got a suprisingly accomodating answer - free stuff
By the way, the delay on the pads was Subaru getting them into the country - not Adams.
Also by the way, Bill was a nice bloke, but the new people seem just as nice.
28 October 2002, 01:33 PM
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Hooley - I have to agree after saying they needed to be educated... I feel I need to make amends and say they have been educated pretty quickly.
Diane - The lady on the service desk does actually take an interest in the cars and what (if anything) has been done to them.
I feel all the sales staff are friendly and chatty even though they now, for th moment, I am not lookng for another car.
I have heard a communication from Subaru to Subaru dealers (it was not Adams that told me this either) that "any modification that attaches to or effects a part of the car could result in that part not being covered by warrenty". So an exhaust system fits to the body and effects then engine...
People should remember not to shoot the messenger in these situations.
Talking to people face to face I find helps.
Just one other thing... if offered the YRV or Justy as a courtesy car, go for the Justy!
Diane - The lady on the service desk does actually take an interest in the cars and what (if anything
) has been done to them.I feel all the sales staff are friendly and chatty even though they now, for th moment, I am not lookng for another car.
I have heard a communication from Subaru to Subaru dealers (it was not Adams that told me this either) that "any modification that attaches to or effects a part of the car could result in that part not being covered by warrenty". So an exhaust system fits to the body and effects then engine...
People should remember not to shoot the messenger in these situations.
Talking to people face to face I find helps.
Just one other thing... if offered the YRV or Justy as a courtesy car, go for the Justy!
28 October 2002, 04:53 PM
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HKSubaru - No, I'm not the 'Adams guy' - just another customer like yourself, but I did let them know in a friendly manner that I was not too chuffed about the levels of service when I went in to have my front pads changed (I waited for over 2 hours in the showroom for a 30 minute job).
Their response was apologetic and because I had bought my car from them in the first place, i suppose I got a better response to my plight.
But yes they are human, and subject to error just like everyone else - it's what they do about it after the error that counts most.
My advice - give Paul (i think he's the after sales manager)at Adams a call and explain what your gripe is and see what he will do about it - ask nicely, you may be suprised at the answer.
Hooley (not from Adams)
Their response was apologetic and because I had bought my car from them in the first place, i suppose I got a better response to my plight.
But yes they are human, and subject to error just like everyone else - it's what they do about it after the error that counts most.
My advice - give Paul (i think he's the after sales manager)at Adams a call and explain what your gripe is and see what he will do about it - ask nicely, you may be suprised at the answer.
Hooley (not from Adams)
28 October 2002, 07:16 PM
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http://www.scoobynet.co.uk/bbs/thread.asp?ThreadID=138110
have a look at this thread. It shows how helpfull our
friendly receptionist Diane is.
ps I cant spell taffyboyo
[Edited by taffyboyo - 10/28/2002 7:17:50 PM]
have a look at this thread. It shows how helpfull our
friendly receptionist Diane is.
ps I cant spell
taffyboyo[Edited by taffyboyo - 10/28/2002 7:17:50 PM]
28 October 2002, 07:21 PM
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When i got my MY02 WRX the other month, the dealer (Lancasters of Sevenoaks) fitted my ITG filter !!
So if the MAF goes up the creek and damages the engine where will i stand ????
So if the MAF goes up the creek and damages the engine where will i stand ????
28 October 2002, 08:20 PM
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Well I have nothing but praise for Adams. They aren't the cheapest granted, but the service staff have always been helpful and curtious. The 'old lady', Brenda has known me since my first Subaru some 5 years ago and I haven't once had anything to complain about. Yes it is unfortunate that Bill has left - a great guy - but the new manager Paul and his peer John are both more than capable of continuing where Bill left off. They have both recently agreed to warranty work on my P1 without question with a Recaro seat, centre section and chin spoiler paint issues.
You exhaust fitting enquiry is an odd issue, but approach it and them in the right manor explaining that they fitted you last one and I cannot see a problem. They know my P1 has a DP and BB and haven't batted an eyelid, hope I am not tempting fate now
No connections, just a satisfied customer, etc, etc.
You exhaust fitting enquiry is an odd issue, but approach it and them in the right manor explaining that they fitted you last one and I cannot see a problem. They know my P1 has a DP and BB and haven't batted an eyelid, hope I am not tempting fate now
No connections, just a satisfied customer, etc, etc.
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