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Anyone else had issues with H Tune?

Old 07 January 2019, 11:20 PM
  #1  
hedgecutter
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Default Anyone else had issues with H Tune?

As per title, I have been waiting since the 23rd November for over 1k of order, on an original despatch time of 4 to 7 days. It was then confirmed as 4th Dec. Then to the 17th Dec , when I contacted them again, to be told it would be out for delivery the next day. This turned out to be bollocks, as it was then moved to yesterday, the 7th January. Guess what? No communication whatsoever .
Other reviews suggest they don't answer the phone, so I'll see tomorrow.
I understand that under the Consumer Rights Act I am entitled to cancel if not delivered within the contracted timescale, or a reasonable timescale?
Btw, this isn't my first experience of this happening with them, but it will be the last
Please don't waste your time or money with them, unless you have a lot of both spare for waiting.
Rant over. For the moment.
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Old 08 January 2019, 03:37 AM
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ZANY
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Sorry to hear

I had the same issue

when I went to cancel transaction through eBay items arrived really quick surprisingly

At the time another member pointed out i could have got them next day through another place but I had allready pressed buy it now and placed the order with h-tune


they are taking the pissss with your order as it’s probably coming directly from China
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Old 08 January 2019, 12:45 PM
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It should be from the US, Invidia. They also ask for reviews but the link expires so fast that you can't reply to it.
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Old 08 January 2019, 03:24 PM
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Originally Posted by hedgecutter View Post
It should be from the US, Invidia. They also ask for reviews but the link expires so fast that you can't reply to it.
i said China to cheer you up alittle mate

hope your issue gets resolved as quickly as possible
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Old 08 January 2019, 06:54 PM
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Yes Iím waiting on an order that should have been here on the 4th. Iíve messaged them in Dec via FB with a reply and no issues.
hopefully itíll be here tomorrow or Iíll chase
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Old 08 January 2019, 06:54 PM
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Hedge. Please tell me you paid via credit card!
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Old 08 January 2019, 07:45 PM
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Originally Posted by RobsyUK View Post
Hedge. Please tell me you paid via credit card!
Debit cards are also protected. I had to get a refund through my bank after Carparts4less failed to deliver some brake pads last year and were unreachable.
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Old 08 January 2019, 07:51 PM
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What exactly have you guys ordered that somebody like alyn @ as performance couldn't supply?
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Old 08 January 2019, 10:14 PM
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Originally Posted by the shreksta View Post
What exactly have you guys ordered that somebody like alyn @ as performance couldn't supply?
A full titanium Invidia catback.
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Old 08 January 2019, 10:16 PM
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I was flat out all day today from 8am til 7.30pm, but they didn't bother to reply.
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Old 08 January 2019, 10:31 PM
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Originally Posted by hedgecutter View Post
I was flat out all day today from 8am til 7.30pm, but they didn't bother to reply.
not sounding good buddy...........get that claim started
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Old 09 January 2019, 08:00 AM
  #12  
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I had an email from them last night, claiming it would be out on the 11th, but they didn't say which month!
If they had said at the beginning that it would take several weeks , that would be fine. Modern stock taking and communications means that there is no excuse for not knowing availability or keeping customers informed.
What really gets me riled is that this excuse for a parts supplier has one of the biggest " We put our customers first blah blah" sections that I've ever seen on the net. A bit like going to a **** restaurant that has awards all over the walls.
I bet they won't allow me to review them , even though they say they put up all reviews, good and bad; there's something fishy going on when so many buyers have multiple delays, and yet only indie review sites reflect this
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Old 13 January 2019, 09:51 AM
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Their last post on Facebook was Nov 26th..
Iíve not heard a thing about my order
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Old 13 January 2019, 10:16 AM
  #14  
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Was going to buy a nice shiny throttle body from H Tune , Shan't bother now .
Curtis Woodman did this to me as well from old AST, he now works for Nitron
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Old 13 January 2019, 10:09 PM
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A certain Welsh Subaru specialist took over 6 months to deliver Whiteline parts to me a few years ago!!!

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Old 14 January 2019, 08:42 PM
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20 minutes on hold today. No replies to my Facebook messsages but an instant reply from Josh via email.
my item should be here Friday
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Old 21 January 2019, 08:33 PM
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Item didnít turn up.
do I wait for the brake stopper or cancel the order
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Old 21 January 2019, 09:46 PM
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Robsy, what a surprise!. Mine has been updated twice since the last post, to the 18th, and now the 23rd. The gaps between dates are getting smaller, dunno if that's good or bad!!
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Old 23 January 2019, 12:10 AM
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I had a similar problem when I ordered a new flywheel for the brothers RS4 from newparts.com in the States. Ordered the flywheel on the 21st of December and then heard nothing. Several emails and online chat msgs and still nothing. Ended up opening a case with PayPal and low and behold they suddenly sent the part and provided tracking information.

All I can say is get a dispute opened, sometimes the only way these companies respond

Graeme

Last edited by G.Mac; 23 January 2019 at 12:21 AM.
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Old 23 January 2019, 08:49 AM
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Having told them not to deliver until the 24th, in case it turned up, low and behold, I was informed yesterday that it is out for delivery for today.
Terrible customer service, but at least it is on the way, and another 14kg knocked off the spec C
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Old 23 January 2019, 02:40 PM
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Superb news pal

we fefo deserve a pic when it lands
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Old 24 January 2019, 08:39 PM
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Over a month now...
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Old 26 January 2019, 06:25 AM
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Two months, finally arriving, rearranged delivery with courier 3 times, and got h tune to rearrange, and they still tried to deliver yesterday, when I was on the road. Can't win with this lot. Probably be damaged when it arrives
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Old 29 January 2019, 05:19 PM
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It came, finally.
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Old 29 January 2019, 07:06 PM
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Pics I don’t believe you
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Old 05 March 2019, 07:27 PM
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Iím still waiting..

to be fair to them, Iíve had many emails saying itís the supplier and every seller is in the same boat waiting.
I donít mind waiting as I have other things I can crack on with.

latest update is that the part isnít to the high standards it usually is and thereís another 4wk wait.

my wife ordered a handbag from Kipling and they were 2 weeks late on the delivery date. They gave her a free purse... #justsaying
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