hedgecutter

iTrader: (5)

Is this legal? I had a non fault repair last year with an "approved" repairer, which was terrible; paint peeled off after 2 weeks, they wanted me to contribute to put it right, I said I would get a second opinion, they backtracked, did repair on car, and bought up further blistering from a previous repair on an adjacent panel.
So now, with a new bump to deal with, I would like to choose my own repairer , and that will cost me an extra £ 250, on top of my excess , for the pleasure. They also couldn't tell me where this clause was in my policy, but assured me it was there.
No prizes for guessing which insurer it is !
What do you think ?
Thanks

Lunchmoney

Markerstudy?

Thoroughly read your policy documents. If it's not in there, and they can't show the clause to you, then you shouldn't be paying anything beyond your normal excess.

urban

iTrader: (1)

If its in the policy then its legal - chances will be its there too.

hedgecutter

iTrader: (5)

Yep, it`s there in black and white, and standard in the industry. Doesn`t make it right though.

Norman Dog

iTrader: (1)

+1
Doesn't at all.

My last bump, about 4 years ago, used the insurances own repairer and the job was pretty crappy.

Own fault however, could have taken it anywhere but didn't.

WRXrowdy

iTrader: (2)

It is rediculous the way they go about things.
About ten years ago my wife was rammed by a Land Rover in our old volvo.
I took it to volvo authorised repairer and was quoted just over a grand and a half.
The place my insurer wanted me to take it wanted another two grand on top of that.
Insurer said I could take it to volvo but would have to pay the extra if it went over the quote.
As the accident was not my wife's fault I was reluctant to have to pay anything.
Insurance company ended up writing the car off.

Lunchmoney

Who told you it was "standard in the industry"? I work in "the industry" and I've not come across that clause before. It certainly isn't in the policy's of the company I work for.