Rick2014

iTrader: (3)

I bought a fuel pump from the group buy from Scoobyworx a few weeks ago and its been great till today when I went to come home from work and the car started spluttering and conked out.I managed to get the car into a bus stop in Trafford park where it was quiet.I was itching my head and thought what could it be I had no eml lights on and the fuel pump is brand new what could it be.Im 8 miles away from home so I phoned the RAC who quickly come out.I explained what happened and he tapped the tank a few times then the car sprung into life.Its the fuel pump he said and wrote me a report out and kindly followed me home.Its spluttered like **** some parts of the journey and some times ran ok.Ive rang the Scoobyworx on the off chance he might be working late and no answer.I wasn't expecting anyone to be there but worth a try.Ive emailed him just waiting for a reply now and I will phone him in the morning.Im now with out a car and I will ring him in the morning.So all in all ive had a **** day

Dirk Diggler 75

Sorry to hear about your problems,was it a warlbro pump by any chance I had nothing but trouble with mine ditched it in the end for a standard pump ....

Rick2014

iTrader: (3)

No it was a sarded pump I think it was.Good job I didn't try having it mapped.

On the up side Ive heard from Darrell from Scoobyworx over email who didn't even batter an eye lid,just said give me your address and I will send you a new one in the post

Dirk Diggler 75

......

Gambit

iTrader: (6)

Who installed the pump? Youll look a bit stupid if its failed cause of a bad connection or its sucked up dirt

Rick2014

iTrader: (3)

I installed the pump.I checked the connection and the set up like 4 times before I installed a bit ocd making sure its right because once its in its in.and the fact the filter is huge as well that defo was on

Lunchmoney

good advert for Scoobyworx

Rick2014

iTrader: (3)

I think Darrell service is bob on.Darrell even helps out when his garage is closed in the evening.Thats what i call good customer service

Darrell@Scoobyworx

iTrader: (5)

We did have a small batch of pumps where i had a few fail. I've removed them all from stock and our manufacturer has sent us fresh stock.

I've sent your replacement out today and will be with you tomorrow.

We offer a 2 year warranty on our pumps which we a glad to be able to offer. Up until the batch we had which had a few faulty ones we had only 3 fail in around 400 pumps which is a very low failure rate less than 1%

I always try to answer email even out of hours where possible

Maz

iTrader: (34)

Now that's service.

maca1983

iTrader: (3)

Outstanding customer service!

thenewgalaxy

Lesson for other sellers and traders here, it's resulted in me saving their URL to my favourites list.

quattroowner

iTrader: (5)

Another thumb's up for darell at scoobyworx, i've pestered and asked no end of question's for parts and refurbishment. Been a great help . One rader/seller i do trust

Rick2014

iTrader: (3)

If I need any more parts in the future and Darrell has them I shall buy from him.Darrell wasn't to know a fuel pump was faulty and gave a quick reply and the help I needed.My pump will be here tomorrow .Darrell im adding you to my favourites list

Dibbles00

Can't fault SW at all. Darrell sorted me a good deal with filters, pump and 3 port solenoid.

Just wondering if mine was part of the dodgy batch? Pump was purchased about a month ago and is being fitted this week.
Can call you to give you the order number if that helps and also it was the 290 version and not the 255.
Thanks

STI7PPP

Great service ��

Rob

Darrell@Scoobyworx

iTrader: (5)

Send me a pic of the pump to darrell@scoobyworx.com and il check. Il replace it obviously if it was one of the bad batch :-)

Dibbles00

Hi Darrell,
Email has been sent.
Regards,
Dibs

Rick2014

iTrader: (3)

Mine was also a 290 pump

Dibbles00

Oh no Well mine has already been fitted by Paul and is awaiting mapping now. When did you purchase yours Rick? Mine was 02/07/14.
Thanks

Darrell@Scoobyworx

iTrader: (5)

replied, if it maps ok then it should be fine anyway. they fail from the off if they fail usually.

Il replace it anyway for piece of mind if you like

Dibbles00

From what Rick said his failed after a few weeks...
Anyway, as it's already been fitted and awaiting mapping now, let's play it by ear and see what happens.
Thanks for the great communication and super fast reply to my email. If there are any issues I'll call you to sort it out rather then posting on here.
Thanks again Darrell.

Cannon Fodder

iTrader: (100)

Are you going to make a fuel pump suitable for the 2008 on Hatchback STi?

Rick2014

iTrader: (3)

Roughly 2-3 weeks ago in the last group buy

Cannon Fodder

iTrader: (100)

Come to think of it I bought a 290lph pump direct from yourselves for my S202, it was ordered on the 23rd of June.

It has run fine in the car since then, I have since sold the car on but I wouldn't want the new owner to encounter possible future problems.

Rick2014

iTrader: (3)

I wish i didnt say anything now lol

Dibbles00

You've not done anything wrong Rick. If anything, you've only highlighted how good Darrell @ Scoobyworx's customer service is.

Darrell@Scoobyworx

iTrader: (5)

They take the same pump as the earlier newage you just have to modify the carrier

Darrell@Scoobyworx

iTrader: (5)

Im sure this wasnt one of the bad batch they came shortly after that and i only sent out 10 in total before pulling them out of stock

Darrell@Scoobyworx

iTrader: (5)

Dont stress

If any fail we replace them under warranty thats what the 2 year backup is for