Brilliant customer service...
#1
Scooby Regular
Thread Starter
Brilliant customer service...
i'm sorry as i hate these threads as much as everyone else now but apple have done it again.
My 4S is still in warranty and i accidentally leant on the phone whilst in my pocket, rang apple customer services to see how much a repair would be.
the kind lady asked me to email a picture of the single 1" crack she said "i'm sure i can get that replaced foc for you mr ant"
Booked a genius appointment for next week to exchange my phone.
Sorry for the it being apple related but i'd be doing the same if it was any other company.
My 4S is still in warranty and i accidentally leant on the phone whilst in my pocket, rang apple customer services to see how much a repair would be.
the kind lady asked me to email a picture of the single 1" crack she said "i'm sure i can get that replaced foc for you mr ant"
Booked a genius appointment for next week to exchange my phone.
Sorry for the it being apple related but i'd be doing the same if it was any other company.
#2
i'm sorry as i hate these threads as much as everyone else now but apple have done it again.
My 4S is still in warranty and i accidentally leant on the phone whilst in my pocket, rang apple customer services to see how much a repair would be.
the kind lady asked me to email a picture of the single 1" crack she said "i'm sure i can get that replaced foc for you mr ant"
Booked a genius appointment for next week to exchange my phone.
Sorry for the it being apple related but i'd be doing the same if it was any other company.
My 4S is still in warranty and i accidentally leant on the phone whilst in my pocket, rang apple customer services to see how much a repair would be.
the kind lady asked me to email a picture of the single 1" crack she said "i'm sure i can get that replaced foc for you mr ant"
Booked a genius appointment for next week to exchange my phone.
Sorry for the it being apple related but i'd be doing the same if it was any other company.
I upflashed a new rom to my blackberry and it fell over a couple of weeks later.....
took it back to the shop, who pronply sent it back to RIM, 10 days later i had a brand new blackberry waiting for me...
And your point is ????
Mart
#3
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Join Date: Nov 2003
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Gracious me , you leant slightly on it whilst it was in your pocket
And this resulted in a one inch gash
Im afraid it would have merited an instant refund in my book before small claims
And this resulted in a one inch gash
Im afraid it would have merited an instant refund in my book before small claims
#4
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Thread Starter
Good service should be applauded.
#5
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#8
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#10
Scooby Regular
Agree that good service should be applauded ..... however, in this case, a warranty claim, I would suggest that it is actually 'normal' service?
Fantastic service compared to CURRYS or any of the DGSi Group of companies, granted, but normal service from people who actually care.
Fantastic service compared to CURRYS or any of the DGSi Group of companies, granted, but normal service from people who actually care.
#12
Scooby Regular
Agree that good service should be applauded ..... however, in this case, a warranty claim, I would suggest that it is actually 'normal' service?
Fantastic service compared to CURRYS or any of the DGSi Group of companies, granted, but normal service from people who actually care.
Fantastic service compared to CURRYS or any of the DGSi Group of companies, granted, but normal service from people who actually care.
#13
Scooby Regular
I thought you said that your 4S was still in warranty?
Leaning on a phone is an everyday event ... surprised the phone cracked, and so is Apple which is why it was replaced I guess?
Also, we all know that when you buy an Apple product you are getting well and truly shafted on the price ... with this massive margin built-in they can be very generous with replacements.
But, it's noted, Apple are good at Customer Service ..... I still won't be getting ripped off by buying one though
Leaning on a phone is an everyday event ... surprised the phone cracked, and so is Apple which is why it was replaced I guess?
Also, we all know that when you buy an Apple product you are getting well and truly shafted on the price ... with this massive margin built-in they can be very generous with replacements.
But, it's noted, Apple are good at Customer Service ..... I still won't be getting ripped off by buying one though
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