alcazar

iTrader: (2)

I did, when my back operation was cancelled.

Now I've just got my new appointment and guess what? SMACK ON the 18 weeks I'm not supposed to wait longer than!

Rang up today to ask the bint that does the appointments where I was on the list.

Bint: your appointment is for the 6th June.
Me: I've not heard anything.
Bint: Well I sent the letter out last week.
Me: It hasn't arrived.
Bint: Well it's been sent, it's for the 6th June. (Rings off).

If the op is successful, have a guess who I'd like to give a kick in the f@nny?

Dingdongler

I don't understand your post. What are you actually moaning about this time?

Ant

i find it horrible you're branding her as bint, she was only doing her job.

bioforger

iTrader: (1)

lol doing a p1sspoor job yea.

gpssti4

iTrader: (6)

It's called a **** punt, and, the NHS can be crap when it comes to appointments.

EddScott

NHS administration staff must take lessons in how to be complete 'tards on the phone.

Their attitude 95% of the time is quite unpleasant.

chocolate_o_brian

iTrader: (22)

See below two posts

Having seen first hand Jeffs ailment and his ongoing back issues, I too would be annoyed at the receptionists lack of empathy.

Terminator X

iTrader: (7)

They get paid peanuts though thus the NHS pays their money & takes a chance ... highly likely to end up with people who don't give a sh*t though

TX.

BULLITT

Not to mention having to deal with generally rude/ignorant people on the phone all day and being paid the lower end of sod all, can understand why they would really be all the sympathetic... Generally speaking of course

EddScott

LOL, so they like you to think. They are not on a fortune I grant you but the public sector benefits means that a "bad egg" can slip through the net very easily - although the all seem to be put on the phones

Dingdongler

COB, I'm not for a minute saying he isn't suffering and needs treatment but what exactly is the problem? He has been given a date for the op and perhaps the letter was lost in the post, who knows?

What does he expect, the receptionist to come around his house and nosh him off?

Ant

petethemeat

iTrader: (6)

Without knowing your personal situation i would find it hard to believe they would have put you on the 18week limit on purpose - they will not however want to breach this 18w limit as there are monetary implications.

Who did you complain to?

alcazar

iTrader: (2)

Same receptionist when I got bounced off the op list the day I was due to go in.....for a so-called emergency, that turned out to be a lass who had done the same as me TWO WEEKS before, but "couldn't stand the pain!".

See, if I've not had the letter, how do I know what to do, where to go, who to ring, what time to go, etc etc.?

STILL no letter today.

I WOULD have liked her to EITHER say, if I haven't received it by thursday, ring again, I'll send another, or give me a number to ring to find out what I NEED to know. Not just snap at me and hang up.

See......if I get it wrong, it will be MY fault........

chocolate_o_brian

iTrader: (22)

The attitude which I saw first hand from the receptionist involved (not whilst being noshed off I may add).

Although I'm sure Jeff would appreciate said nosh from her (unless she was a bint).

Dirk Diggler 75

The NHS is just a joke full stop ....
Private healthcare is the only way forward for a decent service imo ......

JDM_Stig

iTrader: (3)

I hope the Doctors strikes dont set it back again.

alcazar

iTrader: (2)

I'm not holding my breath, I'll say it's done when I SEE it's been done.

petethemeat

iTrader: (6)

In that case I suggest you make a complaint in writing to your NHS trust, it will have to be followed up / investigated in a timely manner. It may not have any bearing on the speed on which you are seen but you need to highlight the negative experience you have had from this member of staff – it will be followed up on.

The contact details for the customer care department will be found on your local NHS trusts website.

Chip

I made a complaint when my wife was told her MRI scan was cancelled for what was a life saving operation. I was furious when I found out that though her scan was cancelled other patients from another health board area were given scans on the same day that she was booked in for as tghe other health boards apparently pay for this. Her consultant told us a scan was imperative before operaring and advised us to get it done privately or her op would be cancelled. This we duly did as it was so important. After her op I complained to the health board and got nowhere and even though we could easily afford the scan decided on a matter or principle to take it further. I contacted my MP, welsh assembly member and the Secretary of State for Health in Wales as well. The (Labour) health Sec basically told us tough ****, we dont give refunds in a really snotty 5 page letter whereas our MP and AM were disgusted at her treatment and took it to another level where we were eventually granted a refund as a gesture of goodwill.

So sometimes is does pay to complain.

alcazar

iTrader: (2)

Yes, I'll wait until I've been seen, then a letter will go off to them.

Or I MAY mention her in the feedback form.

Leslie

We must be very lucky at this end of the country. Always get good friendly service and excellent health care.

Les

petethemeat

iTrader: (6)

Do both

alcazar

iTrader: (2)

It's what I've had....until now.

Leslie

Thats disappointing-she deserves what she gets then.

Les

MMT WRX

Don't they send you text reminders?

alcazar

iTrader: (2)

Hull Royal don't. Our local one does, but only for outpatients. I'm to be admitted.

I have now been told by the ward admitting me, to ring on monday after lunch and I'll be able to be told what's doing.