Ant

anyone know how i can get free installation on this, i begrudge paying £50 for someone to install it for me when i can do it myself.

i've been with them for a few years never missed a payment and have 50mb broadband.


but i'm not as valuable as a new customer who gets the lot for free

Tidgy

speak to the cancelations department, not the main helpline and tell them you want to leave, when they ask why tell them cos you want to upgrade but wont pay £50 installation.

mine gets installed on the 3rd dec

The Dogs B******s

As above

Hysteria1983

Phone them up and just tell them you want x,y and z and ask what they can do.

That's what we did, and it worked. We paid the £50 though, but got TiVo and 50 meg upgrade from a V+ and 20meg.

Ant

I'll give that a try



i had a call from them earlier offering me a reward hahaha upgrade to 100mb extra £10 and pay for installation £50.

i asked how that was a reward and she couldn't answer it

Jaybird-UK

The TiVo box really is rather good, couldn't go back to any other DVR

albob

they do a 'self instal' thingy - as said, just ask !

Jamescsti

Pretty sure they will just post the box to you if you ask them to

Hysteria1983

To be honest the install looked a bit of a mission, and took about an hour.

Tidgy

god damit, still a week and two days till my install

Ant

It's not too difficult to fit a two way splitter , compression f connectors

Hysteria1983

Everythng is easy when you know how.

Ant

Exactly that why I begrudge paying the install fee when I can do it myself to a better standard.

albob

i was only swapping one box for another !! took a couple of mins

Snazy

Thought you were ****, and thats why your last company refused you a payrise

Prob why Virgin wanna do it themselves lol

Hysteria1983

It's not just plugging it in. The extra features all need activating and updating. There are special codes, and... Stuff.

I can't see them just handing over the info.

Ant

getting installed on the 17th december. better be bloody good

Wish

iTrader: (2)

For F.O.C ?
Or did you roll over and have your tummy tickled ?

Ant

had to pay went to cancellations and they said ok when you want disconnecting

and i need my 50mb

Wish

iTrader: (2)

Saucer of milk for Ant ! ;-)

pimmo2000

iTrader: (6)

TiVo install isn't as simple as swapping the box.

Ant

I found that after a quick google as the signal levels need adjusting in the cab.

At least theyll be doing something for the £50

Hysteria1983

Yup

Hysteria1983

He didn't want to be told by a girl!!

Ant

Hysteria is it any good?

Is it fast or sluggish?

Dr.No

With the new 15.2 upgrade, which has been rolled out over the past few days, it's very good. It was slightly slow (changing channels especially) and the "doughnut" appeared now and again whilst it was "thinking" - but 15.2 seems so much better.

I've still got a "Series 1" Tivo (the original Tivo sold in the UK around 1999) that's connected to my Sky receiver - that I thought was fantastic (albeit with a single 'tuner') - but the VM Tivo (with three tuners and lots more bells and whistles) is just so much better. Being able to go backwards through the on-screen programme guide is great, with Tivo just playing stuff from the Virgin Catch-Up TV Service whenever relevant.

When the iPad app launches and they enable the ethernet port for other interesting stuff it will become even better.

Enjoy!

DN

Hysteria1983

It's not slow, but I thought it might be faster!

The interface is probably the same, I think searches and apps eg, YouTube and eBay seem slower because you have to select the letters using arrows, rather than using the numbers/letters on the keypad.
So, it seems like it takes forever.

There there is updates arriving this week that will iron out the niggles.

It is impressive.

pimmo2000

iTrader: (6)

The speed isn't the box, its your levels, or the network you're on.

Hysteria1983

Well, we have 50meg and have now got a superhub. What a pile of crap!

Ant

Tidgy hows it been for you? Mine is being installed tomorrow so going to route the cables ready for him tonight.