Coffin Dodger

Our lovely corporate IT department, conveniently based in Atlanta so away from the coal face, decided to roll out some company wide updates without really telling anyone over the weekend including removing admin rights on all PCs.

As an engineer and software developer this is making life very difficult, added to that several items of specialised / custom software that we run no longer work.

Heads could roll Making for an interesting Monday morning anyway

hodgy0_2

who approved the change?

specialx

At least the internet still works!

urban

iTrader: (1)

Indeed - someone must have approved the change in order for it to be put live.

Kieran_Burns

iTrader: (1)

As long as they follow the change process that is.

I'd be interested to see the CAB notes for that Change Request - given that every single manager on the CAB would be affected by the work (and negatively) I'm surprised it got through.

We did this for a client of ours (on their behest) and the amount of grief we got.... I'm still getting fallout from the desktop lockdown we imposed on the client's behest as well. (all done via change control...)

pimmo2000

iTrader: (6)

It's more likely a lack of understanding backed up by someone talking techy on the call ..

CAB calls are a PITA, but they are never held by people who actually understand the end to end change .. least in my experience.

Coffin Dodger

Head office and all under the premise of making our network more secure, getting rid of any unauthorised software, checking we have the right licenses, etc.

Apparently they've specifically been trying to hide the details of what's going to happen and just launch it upon us, then it's a case of put up with it or shut up. Not the biggest company in the world admittedly but seems pretty incompetent when it comes to stuff like this

And yes still have SNet access

markb_s1

Well... if it got approval then it got approval.

We've doen similar here but ran a proper POC with the business to ensure that negative impact would be minimal.

to be honeszt, most of the fallout we've had has been people just moaning because they cant' do what they want any more, and not actually anythign at all to do with productivity...

jonc

Presumabily there would have been a pre-testing phase in a test environment and then small pilot in the productive environment?

I guess it all works fine in Atlanta and there are no problems. I have similar issues with things like this coming from our HQ made worse as a lot of the services have recently been outsourced who then sub contract the work to another outsource company. No body seems accountable and people deny responsibility when the cr@p hits the fan.

Kieran_Burns

iTrader: (1)

buwahahahahahahahaha!

Next thing you'll be asking for is documentation!

markb_s1

PMSL... so so true!

Coffin Dodger

Yeah right, problem is as an electronic engineering company we run so much different software etc. it's never going to pick up on everything. We have an expensive Agilent oscilloscope that runs WindowsXP and even that has got goosed as it was connected to the network.

windyboy

I work in an IT department looking after the pc's, usually somebody rolls something out from the servers or changes an application without asking us what it's going to break, we then come in the next day and have to individually fix 1000's of pc's and it take us weeks to do so !!!!!!!!

windyboy

hodgy0_2

don't knock it -- at least it keeps you busy

dazdavies

iTrader: (22)

Funnily enough I've just started a new job. The first thing I've had to do is roll out a load of system updates from our head office here in Atlanta.

Everything looks good so far.

Kieran_Burns

iTrader: (1)

...and then the phone starts ringing....

jonc

http://www.kontraband.com/videos/169...Office-IT-Guy/

Coffin Dodger

Can't even login this morning

Wonder what the downtime costs are going to be.

jonc

Probably no more than the cost of the times you spend on here on here instead!

vindaloo

No doubt the rolling drop-in telecon has already started and will continue all week.... Even though they'lll have fixed or tuned out the effects of the change by Tuesday morning. Some people have to have a drama to boss about even after it's ****ing fixed!
J.

stevep360

iTrader: (20)

Thought the norm was that desktops first blamed us (networks) before even looking into the issue?

dazdavies

iTrader: (22)

**** rolls downwards with the exception of IT Issues whereby it's always the server/infrastucture team's fault.

windyboy

It's never a networks problem

FlightMan

Firewalls upgraded at work 2 weeks ago. I came in the following day to find my Flight Tracking system throwing error messages and running really slowly.

I call IT support. Now in Poland.

"What did you change last night"

"Nothing"

"Didn't the firewalls get upgraded"

"Yes, but that won't cause your problem"

"Well I'm betting it has so fix it!"

I get a call from them after a week.

"We've checked and everything is OK here, and at the data centre in Oz. The problems in the cloud so we can't do anything else.

I reply; "**** off and fix it. What sort of **** do you think I am"?

Two weeks later I get a call from networks.

"Your Tracking System should be 100% operational now"

I test it, it is.

"Firewalls was it?" I say.

"Yes, missing a config parameter" is the reply.

TWO ****ING WEEKS LOST.

*****.

Adrian F

Our IT department sits the other end of the building on my floor and the look of horror when i go down and complain to their face about issues like the web being at dial up speed again and we use a lot of web based applications

As some one who deals with complaining customers regularly it amazes me the slowness of IT response to issues e.g. light out i am expected to replace lamp in 2 hours printer cartridge empty 10 days!

stevep360

iTrader: (20)

correct its always desktop/server who cannot be arsed to check their kit first

Kieran_Burns

iTrader: (1)

that's 'cos the law of averages means it's usually your fault

J4CKO

iTrader: (1)

Hmm, you don't work for a UK based engineering consultancy do you ?

Coffin Dodger

You could call it that but no we are only consultants to our Canadian HQ and we develop glorified satellite telephones for aircraft.

LeeP

iTrader: (7)

No doubt the reason that this forum is so darn slow is the fact that the internet and the thousands of ASN's and high speed carrier links are all over congested and causing outages left right and center, and not the fact the tight owners of the server won't give it some more beef eh

Believe me, it's nearly 95% the application/server in the environment me and stevep360 work at - which I believe is now the largest corporate network in the UK.