SKY
07 June 2011, 09:54 AM
#1
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SKY
Does anybody know how to make a complaint to SKY ? Or is it not worth the bother.
Had an issue (well still have the issue) with BB yesterday. Left if off all day as assumed it would resolve while I was at work. Still off when I came in so I called sky. Was told it was an issue with my power supply. Persuaded the technical expert it was not. Was then talked through various ways of resetting my router. I already knew what to do but thought it best to get a fault logged. Any way 30 mins in the line goes dead, spoke to another technical expert, explained what I had already done line goes dead again. Started to get the feeling they were just hanging up, called back again to be told that there was an issue with Sky Network. Just been on the sky website as I’m at work and the website states :-
• Sky Broadband connection. We believe that the issue is connected to this morning’s outage and we are working to resolve the problem as soon as possible.
Please don’t turn your router off then on again as this may increase the amount of time that you are without Sky Broadband connection.
So I wasted about 2 hours and may have made the problem worse. Just been onto Sky this morning, spoke to a lady in Scotland, very polite and seemed helpful. She is going to call my missus back at 11 and hopefully resolve the issue.
I got the peed off last night I candled MY HD sports and Movies. But I have a feeling this will be back on next week when I get sick of BBC1 and Dave.
Any ideas ??? Should I kick off or not waste my time ??
Had an issue (well still have the issue) with BB yesterday. Left if off all day as assumed it would resolve while I was at work. Still off when I came in so I called sky. Was told it was an issue with my power supply. Persuaded the technical expert it was not. Was then talked through various ways of resetting my router. I already knew what to do but thought it best to get a fault logged. Any way 30 mins in the line goes dead, spoke to another technical expert, explained what I had already done line goes dead again. Started to get the feeling they were just hanging up, called back again to be told that there was an issue with Sky Network. Just been on the sky website as I’m at work and the website states :-
• Sky Broadband connection. We believe that the issue is connected to this morning’s outage and we are working to resolve the problem as soon as possible.
Please don’t turn your router off then on again as this may increase the amount of time that you are without Sky Broadband connection.
So I wasted about 2 hours and may have made the problem worse. Just been onto Sky this morning, spoke to a lady in Scotland, very polite and seemed helpful. She is going to call my missus back at 11 and hopefully resolve the issue.
I got the peed off last night I candled MY HD sports and Movies. But I have a feeling this will be back on next week when I get sick of BBC1 and Dave.
Any ideas ??? Should I kick off or not waste my time ??
Last edited by grovesy; 07 June 2011 at 09:56 AM.
07 June 2011, 10:17 AM
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07 June 2011, 12:02 PM
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07 June 2011, 01:53 PM
#10
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Sky are *******, this is fact(as I sit here with my Sky jacket on as I couldn't find another rain coat thismorning)
There is one massively good point about Sky, it hardly ever goes wrong. The bad point is that when it does go wrong, they handle it so badly it is untrue.
There is one massively good point about Sky, it hardly ever goes wrong. The bad point is that when it does go wrong, they handle it so badly it is untrue.
07 June 2011, 02:52 PM
#13
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Have you got the sagem router? if so I think I know the problem! (it is a power supply issue even if the unit lights up)
Last edited by specialx; 07 June 2011 at 03:22 PM.
07 June 2011, 03:20 PM
#14
Email Jeremy Darroch the head of sky, if you read various AV forums you will see that people have had great results when contacting him personally.
jeremy.darroch@bskyb.com
You should get a reply from his P/A, they resolved a problem i had with 5 sky+ boxes failing in the past.
jeremy.darroch@bskyb.com
You should get a reply from his P/A, they resolved a problem i had with 5 sky+ boxes failing in the past.
Last edited by Rob_Impreza99; 07 June 2011 at 06:40 PM.
07 June 2011, 04:31 PM
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They called back at 11:15.
Her indoors is not happy, had to power off and on again, change filter, remove faceplate from the wall etc etc. Still down have to wait for a call somtime in the next 72 hours. They even asked her to insatll sky software on laptop ?????
Its a Dlink router, already had the sagem one replced.
Is that email add real ???
MIght send him one now, I'm off to prague for 4 days with the lads so not bothered but the misses will not be happy with no internet....
Her indoors is not happy, had to power off and on again, change filter, remove faceplate from the wall etc etc. Still down have to wait for a call somtime in the next 72 hours. They even asked her to insatll sky software on laptop ?????
Its a Dlink router, already had the sagem one replced.
Is that email add real ???
MIght send him one now, I'm off to prague for 4 days with the lads so not bothered but the misses will not be happy with no internet....
07 June 2011, 05:19 PM
#17
The standard sky routers are kak! I replaced mine with an Edimax, you're not supposed to but it's **** easy to find out your adsl username and password so you can use a different modem.
Touch wood* I've not had a problem with my connection but all the broadband companies in my experience are a pain in the **** when you have a problem!
Touch wood* I've not had a problem with my connection but all the broadband companies in my experience are a pain in the **** when you have a problem!
07 June 2011, 09:37 PM
#20
im enjoying my sky, had a fair few months now, the sky box has had several fits. thing that gets on my nerves is they dont look after existing customers with pricing. good example is one of my mates
he got sky installed, always paid late or not at all. they just cut him off, kept watching free channels then he might pay the odd month but that was all. this has gone on for well over a year. he rang me the other day, he now has every channel, (not HD) movies and sports. he now pays 26 quid a month for 12 months!!!!
:raz:
takes the ****!
on another note, i noticed the other day i dont have eurosport but some mates do.
i just pay for the sports package. this is case for everyone??
he got sky installed, always paid late or not at all. they just cut him off, kept watching free channels then he might pay the odd month but that was all. this has gone on for well over a year. he rang me the other day, he now has every channel, (not HD) movies and sports. he now pays 26 quid a month for 12 months!!!!
:raz:takes the ****!
on another note, i noticed the other day i dont have eurosport but some mates do.
i just pay for the sports package. this is case for everyone??
07 June 2011, 09:49 PM
#21
08 June 2011, 02:02 PM
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I had something similar with Virgin, 2 V+ boxes, one normal virgin box, full TV package, broadband and telephone.
I had had it up to me neck with the main box failing, called them and said I was leaving (I would have done too if they'd said ok). I got a fairly good deal back, and they doubled my broadband.
I had had it up to me neck with the main box failing, called them and said I was leaving (I would have done too if they'd said ok). I got a fairly good deal back, and they doubled my broadband.
08 June 2011, 02:11 PM
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im enjoying my sky, had a fair few months now, the sky box has had several fits. thing that gets on my nerves is they dont look after existing customers with pricing. good example is one of my mates
he got sky installed, always paid late or not at all. they just cut him off, kept watching free channels then he might pay the odd month but that was all. this has gone on for well over a year. he rang me the other day, he now has every channel, (not HD) movies and sports. he now pays 26 quid a month for 12 months!!!!
:raz:
takes the ****!
on another note, i noticed the other day i dont have eurosport but some mates do.
i just pay for the sports package. this is case for everyone??
he got sky installed, always paid late or not at all. they just cut him off, kept watching free channels then he might pay the odd month but that was all. this has gone on for well over a year. he rang me the other day, he now has every channel, (not HD) movies and sports. he now pays 26 quid a month for 12 months!!!!
:raz:takes the ****!
on another note, i noticed the other day i dont have eurosport but some mates do.
i just pay for the sports package. this is case for everyone??
08 June 2011, 03:47 PM
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14 June 2011, 11:55 AM
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Still no reply from my mail.
The Misses kicked off again on Friday when I was away, a new router tunred up yesterday and we are back on line. I have a feeling my router packed in when i was told to reboot hold reset in stand on one leg etc etc. SO now need to complain about terrible service. Any tips on how to go about this ?
The Misses kicked off again on Friday when I was away, a new router tunred up yesterday and we are back on line. I have a feeling my router packed in when i was told to reboot hold reset in stand on one leg etc etc. SO now need to complain about terrible service. Any tips on how to go about this ?