Cut a long story short, changed my tariff in the summer with an offer of a free £45 football store voucher. At the time I asked was this offer just for new customers or existing customers too, to which they replied existing customers would get the voucher.

Been chasing the voucher as it hasn't arrived, kept on being promised it was on it's way. Today I get an email saying, not entitled, new customers only.

It's like that bank adverts, but just about sums them up, N-Power are a bunch of 'bankers'.

Anyway OFGEM contacted, direct debit cancelled and new energy company will be found - anyone recommend a good one

 

I kinda work for npower.... this makes me laugh


Of course i'm not laughing about your unfortunate situation.

 

I fail to see what is funny about a company conning its customers...or are you amused at working for them?

I would not want to work for a bunch of liars myself.

Les

 

As I said I wasn't laughing at the OP's situation.

The volume of people that complain about Npower amuses me, but then again, it's equally balanced by the amount of people that complain about other utility companies. I myself complained about E.on for a long time.

But then again I work for the parent company and have nothing to do with the operational business of Npower. I don't get staff discount either

 

winston churchill didn't lie

 

I was looking at that only a couple of days ago, a quick price comparison tonight and see who's the cheapest - I know NPower aren't, but it was convenient at the time not to change.

 

You could try one of npowers online tarrifs as they are/were (not 100% sure so don't quote me) the cheapest that the company offer but obviously aren't publicised to current customers / door sales / telesales enquiries.
I think, as I say, I work in IT and not the retail business, but I used to.

 

The point is NPower are a lying bunch of crooks and I don't want to be their customer anymore.

They have now come back to me, apologised for passing me incorrect information, and then in the next paragraph denied mis-informing me

I'm off to confused.com to find out who's getting my business

 

uswitch would be better

 

Got news fer yer sweetheart their ALL liars an crooks,so wots yer next move?.Carefull wot you say,you might be accused of bein a treehugger.