sky plus viewing problems ???
19 July 2010, 09:12 AM
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sky plus viewing problems ???
Guys having just moved house I am having a few problems with my sky tv and just wonder if anyone here could offer and advice before I have to phone sky again and no doubt have them send an engineer round at some large cost to myself !!
okay have a skyplus box that was brought with me from the last house, there was a dish already installed here but straight away I noticed the LNB on this dish only has a single feed on it where as the one at the old house had a double feed LNB.
so okay plugged the sky dish cable /plug into the skyplus box and it picked up 99.9% off the channels, problem was with ITV1 where it would just come up with a sat signal not being received message. strange thing was tried the same channel later on that night and the channel was now being received ??!!!
following morning same problem no itv1, phoned sky and the told me to carry out a few tests but still nothing in way off picture being received, said it was very strange to only have problems with the one channel not being received but to leave it 24 hours and they would do a manual channel send ??? to see if it curred the problem.
also noticed that after trying to record a few programmes they all came up with the message " failed " when I went to view them ??!!
tried a master reset last night but although all channels were showing up okay afterwards the itv1 soon went off and I continued to have no record working.
so okay my guess is that it has something to do with the single LNB on the dish, had a look on ebay and there appears to be a load off twin / quad lnb update kits at what seem like very cheap prices, just wonder if this is likel to be the problem and if so how easy is it to fit the new LNB to the dish ? does a new cable have to actually come into the house and be routed to the skyplus box itself or is it all done at the dish end ???
bit confused by it all if someone could advise me, would certainly be much appreciatted !!
okay have a skyplus box that was brought with me from the last house, there was a dish already installed here but straight away I noticed the LNB on this dish only has a single feed on it where as the one at the old house had a double feed LNB.
so okay plugged the sky dish cable /plug into the skyplus box and it picked up 99.9% off the channels, problem was with ITV1 where it would just come up with a sat signal not being received message. strange thing was tried the same channel later on that night and the channel was now being received ??!!!
following morning same problem no itv1, phoned sky and the told me to carry out a few tests but still nothing in way off picture being received, said it was very strange to only have problems with the one channel not being received but to leave it 24 hours and they would do a manual channel send ??? to see if it curred the problem.
also noticed that after trying to record a few programmes they all came up with the message " failed " when I went to view them ??!!
tried a master reset last night but although all channels were showing up okay afterwards the itv1 soon went off and I continued to have no record working.
so okay my guess is that it has something to do with the single LNB on the dish, had a look on ebay and there appears to be a load off twin / quad lnb update kits at what seem like very cheap prices, just wonder if this is likel to be the problem and if so how easy is it to fit the new LNB to the dish ? does a new cable have to actually come into the house and be routed to the skyplus box itself or is it all done at the dish end ???
bit confused by it all if someone could advise me, would certainly be much appreciatted !!
19 July 2010, 09:28 AM
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If the dish was already there do you know if it's aligned properly? I guess it *nearly* is as you get everything else. Plus, how about the existing cables? If I was you I'd get an engineer out to align it properly and replace the LNB/cables. You're going to need another cable anyway for Sky+ as you know ....
Ooops just reread your last bit. You need 2 cables for Sky+ so you need at least a double LNB. They seem to be fitting quad-LNBs by default now (at least in my area). So, if you're having to fit another cable to your box you may as well replace the existing one as well. That way it's all kosher.
Dave
Ooops just reread your last bit. You need 2 cables for Sky+ so you need at least a double LNB. They seem to be fitting quad-LNBs by default now (at least in my area). So, if you're having to fit another cable to your box you may as well replace the existing one as well. That way it's all kosher.
Dave
19 July 2010, 09:36 AM
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Ooops just reread your last bit. You need 2 cables for Sky+ so you need at least a double LNB. They seem to be fitting quad-LNBs by default now (at least in my area). So, if you're having to fit another cable to your box you may as well replace the existing one as well. That way it's all kosher.
Dave
Ooops just reread your last bit. You need 2 cables for Sky+ so you need at least a double LNB. They seem to be fitting quad-LNBs by default now (at least in my area). So, if you're having to fit another cable to your box you may as well replace the existing one as well. That way it's all kosher.
Dave
I was told the same by the sky chap who installed my Sky+, he seemed nice and honest enough and had little to gain by telling me porkies.
He fitted a quad LNB so easy to upgrade to HD
19 July 2010, 09:39 AM
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Okay cheers for the quick repy dave, are you saying a second cax cable comes into the house for skyplus or is it a single cable from the box itself and then split at the LNB end ?? obviously be a whole lot easier if it was just required at aerial end.
may give sky a phone and see if they will check over / update the LNB .
may give sky a phone and see if they will check over / update the LNB .
19 July 2010, 10:02 AM
#7
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You can run a single coax from the the dish along as you fit a quad LNB.
Your problem seems to be either out of alignment or the LNB is stuggling switching polarity hence working one second then not.
Your problem seems to be either out of alignment or the LNB is stuggling switching polarity hence working one second then not.
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19 July 2010, 10:03 AM
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You can run a single coax from the the dish along as you fit a quad LNB.
Your problem seems to be either out of alignment or the LNB is stuggling switching polarity hence working one second then not.
Your problem seems to be either out of alignment or the LNB is stuggling switching polarity hence working one second then not.
19 July 2010, 11:15 AM
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Easy to replace the single LNB for a quad. You need two coax cables from the quad LNB to the Sky box. You can buy quad LNB's easily enough off the net or whatever.
If the dish is not properly aligned then you can either buy an instrument to do it yourself or get a local tv man to do it for you. Caravanners use the instrument to align their dishes and it is not expensive.
You need to get good quality satellite coax, the cheap stuff is not worth bothering with.
Les
If the dish is not properly aligned then you can either buy an instrument to do it yourself or get a local tv man to do it for you. Caravanners use the instrument to align their dishes and it is not expensive.
You need to get good quality satellite coax, the cheap stuff is not worth bothering with.
Les
Last edited by Leslie; 19 July 2010 at 11:16 AM.
19 July 2010, 11:46 AM
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Okay cheers for the quick repy dave, are you saying a second cax cable comes into the house for skyplus or is it a single cable from the box itself and then split at the LNB end ?? obviously be a whole lot easier if it was just required at aerial end.
may give sky a phone and see if they will check over / update the LNB .
may give sky a phone and see if they will check over / update the LNB .
Go see ... http://www.satcure.co.uk/ ... for more information. They havea good FAQ and technical section.
Dave
19 July 2010, 12:45 PM
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Perfect again really do appeciatte the advice given guys, gave sky a phone today and was advised that it would cost me £60 to have an engineer to come around and fit a new upgraded LNB to my dish. a quick phone call to sky again to there cancellations dept resulted in them advising me that the engineer would be around early next week at no cost !!!
19 July 2010, 02:15 PM
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Never thought off that !!! nope to be honest with you dont really want one, if I am correct it costs you to actuall view HD channels anyway so unless they were giving away a free subscription as well then guess the hd box would be off no use anyway !!!
nope a saving off a £60 call out fee is good enough for me !!!!
nope a saving off a £60 call out fee is good enough for me !!!!
19 July 2010, 03:30 PM
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Never thought off that !!! nope to be honest with you dont really want one, if I am correct it costs you to actuall view HD channels anyway so unless they were giving away a free subscription as well then guess the hd box would be off no use anyway !!!
nope a saving off a £60 call out fee is good enough for me !!!!
nope a saving off a £60 call out fee is good enough for me !!!!
The HD does cost but it works perfectly well as a normal Sky+ box. Also has more storage as standard (though it'll depend when you got your Sky+ box) and is SATA for the hard drive rather than PATA so easier/cheaper to upgrade yourself should you so wish ......
Dave
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