I am lost for words! Amazon
06 July 2010, 11:34 AM
#1
I am lost for words! Amazon
I bought a 50" plasma from Amazon near 2 months back...last night i noticed a small crack in the screen, which four lines comming off it near 1.5cm's each..
Not sure where the crack came from..as the tv is wall mounted..
Anyway..
Called Amazon, told them the TV's cracked, possibly from before and the crack may have got larger hence i possibly did not notice it...
Response: No problem sir, we will ship another one today and you have 30days to return the problem item to us..
I am so glad i did not but this from currys! you can only begin to imagine the service.
Great Service from Amazon.
Not sure where the crack came from..as the tv is wall mounted..
Anyway..
Called Amazon, told them the TV's cracked, possibly from before and the crack may have got larger hence i possibly did not notice it...
Response: No problem sir, we will ship another one today and you have 30days to return the problem item to us..
I am so glad i did not but this from currys! you can only begin to imagine the service.
Great Service from Amazon.
06 July 2010, 11:37 AM
#2
Yes, we use them all the time, they have been beyond reproach in terms of customer service, order in confidence, if you have a problem or change your mind they just take it back.
A guy I know is fielding a competitor called Zutux, he used to be the CEO of Expansys until Peter Jones from Dragons Den bought it, if I buy anything from his website I can just nip it round to his house if it doesnt work
A guy I know is fielding a competitor called Zutux, he used to be the CEO of Expansys until Peter Jones from Dragons Den bought it, if I buy anything from his website I can just nip it round to his house if it doesnt work
06 July 2010, 11:43 AM
#3
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I bought a 50" plasma from Amazon near 2 months back...last night i noticed a small crack in the screen, which four lines comming off it near 1.5cm's each..
Not sure where the crack came from..as the tv is wall mounted..
Anyway..
Called Amazon, told them the TV's cracked, possibly from before and the crack may have got larger hence i possibly did not notice it...
Response: No problem sir, we will ship another one today and you have 30days to return the problem item to us..
I am so glad i did not but this from currys! you can only begin to imagine the service.
Great Service from Amazon.
Not sure where the crack came from..as the tv is wall mounted..
Anyway..
Called Amazon, told them the TV's cracked, possibly from before and the crack may have got larger hence i possibly did not notice it...
Response: No problem sir, we will ship another one today and you have 30days to return the problem item to us..
I am so glad i did not but this from currys! you can only begin to imagine the service.
Great Service from Amazon.
Les
06 July 2010, 11:49 AM
#4
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I never did figure out how she got my address.
06 July 2010, 11:55 AM
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Yep, in my limited experience Amazon customer service has been faultless.
If something I'm buying, especially electrical, is within a few £ of the cheapest price I've found on Amazon then I'll buy it from them. Only if it's significantly more expensive (and it rarely is) will I shop elsewhere.
If something I'm buying, especially electrical, is within a few £ of the cheapest price I've found on Amazon then I'll buy it from them. Only if it's significantly more expensive (and it rarely is) will I shop elsewhere.
06 July 2010, 11:59 AM
#6
The last time I worked in RicherSounds I sold a girl a DVD player, everything was grand with it but months later on Christmas Eve, she arrived at my door asking (as you would if you were in a shop) did i have any HDMI cables as she needed one a PS3 that was an Xmas present!
I never did figure out how she got my address.
I never did figure out how she got my address.
That is freaky, I bet you said yes "But it will cost you"......
06 July 2010, 12:03 PM
#7
Screws for the mouting bracket could be too long and protruded too far inside the TV and bent/stressed the TV's chassis.
Not saying thats happened, but anyhoo, Amazon don't need to know that, and you don't want it to happen to the next TV, so worth checking.
Last edited by ALi-B; 06 July 2010 at 12:06 PM.
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06 July 2010, 01:08 PM
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), then used the longer bolts with the spacers also provided!
Last edited by The Zohan; 06 July 2010 at 01:13 PM.
06 July 2010, 01:25 PM
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Just bought an asus netbook from them 5 minutes ago. No way am i giving anymore money to currys or pc world. customer service is crap whether buying or returning.
06 July 2010, 02:57 PM
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06 July 2010, 07:36 PM
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The last time I worked in RicherSounds I sold a girl a DVD player, everything was grand with it but months later on Christmas Eve, she arrived at my door asking (as you would if you were in a shop) did i have any HDMI cables as she needed one a PS3 that was an Xmas present!
I never did figure out how she got my address.
I never did figure out how she got my address.
Did you give it one?
06 July 2010, 09:26 PM
#17
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Doing the right thing and not wanting to ruin christmas for her family, I pulled one out of the back of my teley and sold her it for a decent mark up!
06 July 2010, 09:59 PM
#18
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Yes, better buy from ANYWHERE but CURRYS/Dixons/PCWorld/Pixmania (all have the same Customer Service) ..... ie. truly awful!
You learn through life, and the only way these places are tested is when the chips are down and the Customer desperately needs support ...... CURRYS fail Customers again and again and again and again - quite why they are still in business is a mystery to me.
Glad Amazon is up there with John Lewis and Camp Hopson, Newbury.
I mention Camp Hopson, Newbury (a family run department store of the old school) because, last week, my Electric Recliner from them failed - 4 years after I bought it.
I e-mailed them saying I would have expected such an item to last longer than 4 years. They agreed with me and sent someone out to view the chair - I had already worked out what was wrong (a steel bar had snapped). The repairman had what he thought was the right part with him .... but it wasn't the right part.
The Company who made the Chair had gone bust so parts were not available (he had taken the part off a new recliner in the shop!). What did they do? Leave me in the lurch like the CURRYS Group of Companies would? Not likely!
They sourced a piece of steel, cut it and drilled it to suit the snapped piece ... they actually made me a new bar!! Came out and fixed the chair.
"All part of the Service, Sir!" ..... it's great to note that there are still pockets of outstanding service out there.
So, to Camp Hopson, Newbury ........ OUTSTANDING!
And, well done Amazon!
You learn through life, and the only way these places are tested is when the chips are down and the Customer desperately needs support ...... CURRYS fail Customers again and again and again and again - quite why they are still in business is a mystery to me.
Glad Amazon is up there with John Lewis and Camp Hopson, Newbury.
I mention Camp Hopson, Newbury (a family run department store of the old school) because, last week, my Electric Recliner from them failed - 4 years after I bought it.
I e-mailed them saying I would have expected such an item to last longer than 4 years. They agreed with me and sent someone out to view the chair - I had already worked out what was wrong (a steel bar had snapped). The repairman had what he thought was the right part with him .... but it wasn't the right part.
The Company who made the Chair had gone bust so parts were not available (he had taken the part off a new recliner in the shop!). What did they do? Leave me in the lurch like the CURRYS Group of Companies would? Not likely!
They sourced a piece of steel, cut it and drilled it to suit the snapped piece ... they actually made me a new bar!! Came out and fixed the chair.
"All part of the Service, Sir!" ..... it's great to note that there are still pockets of outstanding service out there.
So, to Camp Hopson, Newbury ........ OUTSTANDING!
And, well done Amazon!
08 July 2010, 02:16 PM
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Yes, better buy from ANYWHERE but CURRYS/Dixons/PCWorld/Pixmania (all have the same Customer Service) ..... ie. truly awful!
You learn through life, and the only way these places are tested is when the chips are down and the Customer desperately needs support ...... CURRYS fail Customers again and again and again and again - quite why they are still in business is a mystery to me.
Glad Amazon is up there with John Lewis and Camp Hopson, Newbury.
I mention Camp Hopson, Newbury (a family run department store of the old school) because, last week, my Electric Recliner from them failed - 4 years after I bought it.
I e-mailed them saying I would have expected such an item to last longer than 4 years. They agreed with me and sent someone out to view the chair - I had already worked out what was wrong (a steel bar had snapped). The repairman had what he thought was the right part with him .... but it wasn't the right part.
The Company who made the Chair had gone bust so parts were not available (he had taken the part off a new recliner in the shop!). What did they do? Leave me in the lurch like the CURRYS Group of Companies would? Not likely!
They sourced a piece of steel, cut it and drilled it to suit the snapped piece ... they actually made me a new bar!! Came out and fixed the chair.
"All part of the Service, Sir!" ..... it's great to note that there are still pockets of outstanding service out there.
So, to Camp Hopson, Newbury ........ OUTSTANDING!
And, well done Amazon!
You learn through life, and the only way these places are tested is when the chips are down and the Customer desperately needs support ...... CURRYS fail Customers again and again and again and again - quite why they are still in business is a mystery to me.
Glad Amazon is up there with John Lewis and Camp Hopson, Newbury.
I mention Camp Hopson, Newbury (a family run department store of the old school) because, last week, my Electric Recliner from them failed - 4 years after I bought it.
I e-mailed them saying I would have expected such an item to last longer than 4 years. They agreed with me and sent someone out to view the chair - I had already worked out what was wrong (a steel bar had snapped). The repairman had what he thought was the right part with him .... but it wasn't the right part.
The Company who made the Chair had gone bust so parts were not available (he had taken the part off a new recliner in the shop!). What did they do? Leave me in the lurch like the CURRYS Group of Companies would? Not likely!
They sourced a piece of steel, cut it and drilled it to suit the snapped piece ... they actually made me a new bar!! Came out and fixed the chair.
"All part of the Service, Sir!" ..... it's great to note that there are still pockets of outstanding service out there.
So, to Camp Hopson, Newbury ........ OUTSTANDING!
And, well done Amazon!
Les
09 July 2010, 02:59 PM
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28 July 2010, 04:49 PM
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Using a le Creuset Dish I bought from Amazon in 08 last night. Was in the oven and split clean down the middle. I emailed them to explain\complain and they've refunded me the cash as they don't have the item in stock anymore. Cant say fairer than that.
28 July 2010, 05:26 PM
#25
Local Bike Shop (Rick Green in Handforth) , my rear light stopped working, took it in for a replacement, turned out to be a little corrosion on the terminals way inside, a quick scrape with a screwdriver and it was working perfectly, even put some new batteries in.
Thats why I go there, rather than binning it, they sorted it, no waste.
Thats why I go there, rather than binning it, they sorted it, no waste.
28 July 2010, 07:03 PM
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The last time I worked in RicherSounds I sold a girl a DVD player, everything was grand with it but months later on Christmas Eve, she arrived at my door asking (as you would if you were in a shop) did i have any HDMI cables as she needed one a PS3 that was an Xmas present!
I never did figure out how she got my address.
I never did figure out how she got my address.
2. Was she "willing"?
3. Did she have big ****?
Actually scrap 1 and 2
28 July 2010, 11:09 PM
#28
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Quote:
Originally Posted by SamUK View Post
I bought a 50" plasma from Amazon near 2 months back...last night i noticed a small crack in the screen, which four lines comming off it near 1.5cm's each..
So how did you drop it?
dl
David Lock is offline Report Post Reply With Quote
Oh come on! We've all seen the advert with him dancing along to the 80's fitness video.
Originally Posted by SamUK View Post
I bought a 50" plasma from Amazon near 2 months back...last night i noticed a small crack in the screen, which four lines comming off it near 1.5cm's each..
So how did you drop it?
dl
David Lock is offline Report Post Reply With Quote
Oh come on! We've all seen the advert with him dancing along to the 80's fitness video.
29 July 2010, 09:53 AM
#29
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Amazon is always very good for me.
However, I would have to say that on the one time I've ever used PC World they did refund me on an item that didn't work without question. Didn't even open the box or any other shenannigans.
However, I would have to say that on the one time I've ever used PC World they did refund me on an item that didn't work without question. Didn't even open the box or any other shenannigans.