Great Customer Service
#1
Great Customer Service
Prompted by the Bad Customer Service thread .....
I'm generally moaning about bad Customer Service, but, I have to say - this Xmas has been a shining example of outstanding Customer Service (for me, anyway).
1. Amazon MarketPlace seller sends me a replacement leather case for my MP3 as the first one didn't turn up (yes, it took my bad rep to them for them to respond - but, respond they did)
2. My 1 year old Bissell Cleaner split its Inner Bladder (no jokes about my colostomy bag, please!) - an e-mail to Bissell and the reply was that they have sent me a replacement
3. SONY said if I buy a X Series MP3 Player they will send me a £50 cheque - that cheque arrived this morning
4. Amazon sent me a dodgy Duracell Battery for my Canon DSLR - after a telephone call to them (and me being assertive on my rights) a replacement turned up which works perfectly .... and they didn't want the faulty one back.
5. I'm currently hunting down a Grandfather Clock bargain - maybe that will come off too?! I will make my offer and see what happens
So, overall, pretty good Customer Service (if not always offered at the first attempt)
I'm generally moaning about bad Customer Service, but, I have to say - this Xmas has been a shining example of outstanding Customer Service (for me, anyway).
1. Amazon MarketPlace seller sends me a replacement leather case for my MP3 as the first one didn't turn up (yes, it took my bad rep to them for them to respond - but, respond they did)
2. My 1 year old Bissell Cleaner split its Inner Bladder (no jokes about my colostomy bag, please!) - an e-mail to Bissell and the reply was that they have sent me a replacement
3. SONY said if I buy a X Series MP3 Player they will send me a £50 cheque - that cheque arrived this morning
4. Amazon sent me a dodgy Duracell Battery for my Canon DSLR - after a telephone call to them (and me being assertive on my rights) a replacement turned up which works perfectly .... and they didn't want the faulty one back.
5. I'm currently hunting down a Grandfather Clock bargain - maybe that will come off too?! I will make my offer and see what happens
So, overall, pretty good Customer Service (if not always offered at the first attempt)
#2
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I'm happy to hear that
I too admire great customer service.
I find that Apple always offer great customer service, and did so when i ordered an ipod touch as a christmas present with free engraving
I too admire great customer service.
I find that Apple always offer great customer service, and did so when i ordered an ipod touch as a christmas present with free engraving
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