Nissan and my Warranty claim- Deliving the car back to me....
21 October 2009, 02:59 PM
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Nissan and my Warranty claim- Deliving the car back to me....
Need to collect a few of your thoughts. My GTR had transmission problem after 2 months, now the dealer arranged for a flatbed to take it back to them (220miles) they have had the car now for 3 weeks and finally a new unit has been fitted to the car under warranty (£12.5k charge out of warranty!!!) However they say they will not arrange for the car to be brought back to me on a flatbed and i will be required to make the journey back up to them for collection....
Am i out of order for requesting the car to be delivered back to me considering they have found the problem to be no fault of mine?
Do any other manufacturers deliver cars that have had problems, beyond the drivers fault, back to their owner?
Cheers
Am i out of order for requesting the car to be delivered back to me considering they have found the problem to be no fault of mine?
Do any other manufacturers deliver cars that have had problems, beyond the drivers fault, back to their owner?
Cheers
21 October 2009, 03:13 PM
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I am pretty sure you have the right to stick to your guns and get the car delivered back to you. Question is, do you want to do that? I mean really, the car is now drivable. What is the chance that they are going to deliver on the back of a truck? Not much, so its most likely going to be driven to you.
So, how do you think they are going to drive it?
Pick it up
So, how do you think they are going to drive it?
Pick it up
21 October 2009, 03:40 PM
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im guessing it will be middlehurst nissan in st helens as i actually do live near there. see plenty of gtr's old and new outside the nismo garage
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21 October 2009, 04:10 PM
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Yeah up at Middlehurst
LUMINOUS- Yeah i wouldnt accept them driving it back to me, i wouldn't expect them to put the mileage on the car i would however expect it to be delivered back to me on a flatbed!! After all they provide this service for servicing, picking it up on a flatbed and delivering it back, however for a failure out of my hands they wont deliver it back to me?
LUMINOUS- Yeah i wouldnt accept them driving it back to me, i wouldn't expect them to put the mileage on the car i would however expect it to be delivered back to me on a flatbed!! After all they provide this service for servicing, picking it up on a flatbed and delivering it back, however for a failure out of my hands they wont deliver it back to me?
21 October 2009, 04:39 PM
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I'm surprised at that, Middlehurst have a good rep for customer service and I have been told they pick up and deliver back other owners cars from a similar distance away.
They should definately deliver back, IMHO.
They should definately deliver back, IMHO.
21 October 2009, 04:46 PM
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If they took it away on a truck they should return it on a truck. Complain to Nissan UK and the dealer principal, tell them you'll write to the magazines, tell David Yu who writes for Evo magazine etc.
21 October 2009, 04:58 PM
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Yeah up at Middlehurst
LUMINOUS- Yeah i wouldnt accept them driving it back to me, i wouldn't expect them to put the mileage on the car i would however expect it to be delivered back to me on a flatbed!! After all they provide this service for servicing, picking it up on a flatbed and delivering it back, however for a failure out of my hands they wont deliver it back to me?
LUMINOUS- Yeah i wouldnt accept them driving it back to me, i wouldn't expect them to put the mileage on the car i would however expect it to be delivered back to me on a flatbed!! After all they provide this service for servicing, picking it up on a flatbed and delivering it back, however for a failure out of my hands they wont deliver it back to me?
21 October 2009, 05:10 PM
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Good news, just got off the phone to Gary at MH who says that politically they aren't meant to use the service to transport the car back to me, however because it was a "total warrantable fauilure" it should be delivered back to me so if Nissan GB don't take the cost then MH will 
Top guys!
Top guys!
21 October 2009, 05:12 PM
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21 October 2009, 05:20 PM
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21 October 2009, 05:23 PM
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Not sure if he still does, but he did write for EVO back in the day, which is certainly where I read about Godzilla. Fairly sure he might also post on the GTROC forum now and then too.
21 October 2009, 05:59 PM
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Good news, just got off the phone to Gary at MH who says that politically they aren't meant to use the service to transport the car back to me, however because it was a "total warrantable fauilure" it should be delivered back to me so if Nissan GB don't take the cost then MH will
Top guys!
Top guys!
21 October 2009, 07:01 PM
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Dave
21 October 2009, 07:11 PM
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Thats one of the Race Acadmey cars at Silverstone, they have had a hard life anyway one i was in at the event on monday spent its life lapping the circuit and had 38,000 kms on the clock!!!
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