sarasquares

iTrader: (1)

a few weeks ago i ordered a new £50 electric toothbrush from these people which i haven't had yet.

Contact us | Mermaid Clinic Private Dental Practice


i cant get them on the phone. the call is diverted to an answer phone and no one calls back. they have also failed to reply to emails.
i dont suppose anyone has ever heard of this clinic


what should i do?


thanks in advance

sarasquares

iTrader: (1)

i want someone to knock on their door and ask nicely for my goods

dpb

Get an ordinary one like us mortals

Leslie

Send them a letter asking what they mean by the delay and saying that if they do not respond within a week that you will take legal action.

Les

WRX_Dazza

try calling them after 2.30 (tooth-hurty)

ChrisB

How did you pay?

sarasquares

iTrader: (1)

paid by credit card. but i dont know if the bank will deal with it if its only £50 Chris

i have sent 4 emails over the last week, the last one this was this morning which contained words that arent allowed on sn

i am in London on Friday so i thought i could drop in on them, well at least give them a letter

RussBoy

I've checked out the domain name. All looks legit (been registered 3 years) and somebody has made some effort on promoting the website so I sure there's no scam. Are you emailing using their webform or directly via normal email? Sounds silly, but we're web designers and from time to time the forms can play up or have messages caught in spam filters etc so it may just be they aren't receiving your messages.


R

sarasquares

iTrader: (1)

i have emailed both ways. when i have rung the number i was getting a foreign message that i couldn't understand, now it goes to voice mail

WRX_Dazza

why is their shopping cart in dollars???
seems a bit strange ...

sarasquares

iTrader: (1)

i posted the advert on here a few weeks ago when i was looking for a tooth brush, wasn't in dollars

judgejules

Googled, try:

P L V Martin
020 7580 4200
7 Wimpole Street, London, W1G 9SN

or

BERNARD ADAMS
7 WIMPOLE STREET
W1G 9SN LONDON, LONDON
Phone: 020 74366346

or

Peter Martin
Type: Dentists
7 Wimpole Street
London W1G 9SN
020 76366036

gl

j

sarasquares

iTrader: (1)

this is the original advert that i ordered from

Dental Shop | Home Teeth Whitening professional recommendations. Essential Tooth whitening secrets.


it was not in dollars when i looked at the advert a few weeks ago but it is now

sarasquares

iTrader: (1)

who are these people?

classic Subaru Si

They might have gone bump!?!?

sarasquares

iTrader: (1)

and made a clean getaway

classic Subaru Si

But if you got it on your credit card they will refund you wont they??

judgejules

Your guess is as good as mine, but they are all at the same address as the company you gave. Maybe they are private dentists in the same building, but its strange how they are all at the same street number. Give them all a try and see if they answer, or if they know whats happened to the other company if they are all in the same building.

J

sarasquares

iTrader: (1)

i have just called this person and spoke to a woman, they have gone bust but she cant or wont say anymore

P L V Martin
020 7580 4200
7 Wimpole Street, London, W1G 9S

classic Subaru Si

Poo - I'd ring your credit card company poppet, see what they say!

RussBoy

The foreign voice you heard may have been Danish. The guy on the website is Danish and there is a mobile number listed to the admin contact for the website which also looks Danish, but a different name (could be a coincidence that the web design company and client are both in the UK and both Danish I suppose....?)

Coffin Dodger

In that case talk to your credit card issuer, they should be able to get the money back for you.

sarasquares

iTrader: (1)

trust me i will

i cant believe they took the money even though they have ceased trading. i am glad i sent a very 5hity email now.

sarasquares

iTrader: (1)

that was the message i got yesterday, had a splattering of English in there that didn't make sense, i am still going to knock on the door on Friday

salsa-king

yep, ring your card company and tell them the problem and cancel the payment for no recieved goods, dead easy.

then contact TED ED on here to see what deal he can do for you...
Electric Shaver and Razor Specialists - Philishave, Braun, Remington and Panasonic...


see very good deal..
Braun 9900 Triumph Smart Guide Electric Toothbrush

Scoobychick

iTrader: (1)

Ooh a toothbrush that gives you a little smiley face, I want one

little-ginge

sadly sounds like the situation iwas in a couple of years ago with a t'internet order

Ordered some guitar bits for Stu for christmas.. about £150 worth. They didnt turn up, managed to get hold of the company and they said due to order volume it was slightly delayed, and it would be with me within a week. 7 days later still nowt.. then the phones were just ringing and ringing, I sent emails, and even drove up the M25 to the so called shop where there was a notice saying 'closed for stock take..' also found them trading on eBay so sent a couple of ****ty messages through there

Found out they had gone **** oop. 3 years later and the administrators are still dealing with it.. the list of creditors and customers they owed mpney too was astounding!

They've started trading again, but with the blokes girlfirend as director or what ever it is

Have written off the money, as paid by debit not credt card, and judging by the list of monies owed I am just a small fish in a big pond of people waiting for money

sarasquares

iTrader: (1)

payment was taken about two weeks ago so its too late to cancel. i have contacted the bank now so hopefully they will sort it out soon.

Tam the bam

Good luck Sara, don't let them brush you off!

Scoobychick

iTrader: (1)

Tam, there's a taxi coming for LG, you can share it