jasonius

iTrader: (1)

Am I correct in thinking that a retailer (B&Q) cannot mislead a consumer by showing an indicated price for an item that is less than they'll actually charge you for at the till..?

Let me explain:

There's a sink I'm after in B&Q that has an indicated price of £219. Now it's a none stock item, so has to be ordered in. That's fine except that they will only deliver it to your house, even though I'd rather collect, at an additional charge of £15..!

Therefore, you cannot possibly buy this item for the indicated price of £219..! There's no mention of this on or near the price tag, only when you go to the till are you made aware of it.

I asked for the 'manager' (think he was more like a 'supervisor' TBH) and asked him, "how much is this sink..?", to which he replied, pointing to the price tag, "£219".

I therefore, confirmed "I can buy this sink for £219..?", again he said yes. I then asked if I could collect it from the store, to which he replied, "no, home delivery only, and that's £15".

So I said, I can't actually buy this sink for £219, to which he says, yes, but there's a £15 delivery charge..!

Anyhow, after going around in circles for a few minutes , I basically told them to stick it..!

I'm annoyed on the principle that this item has a price tag of £219, yet there is no way of purchasing it for that. Surely there should be something on the price tag stating 'item subject to a home delivery charge of £15'..?

So, I know that they cannot mislead you over indicated pricing, but is this sort of thing a loop hole/hidden charge that they can circumvent the sale of goods act with..?

I hate these HIDDEN charges/taxes, they seem to be getting more common everyday..!

PeteBrant

Phone the OFT. The only way this sort of thing will stop is if people complain about it.

sti-04!!

You have probably just took a year from your life for the cost of £15.

Ps i would have done the same

AndyC_772

iTrader: (2)

I guess it depends... what if you buy it together with some other home delivery item, do they charge the £15 per item or is it just one charge per order?

Midlife......

iTrader: (2)

The price indicated is simply an "offer to chaffer" or "offer to treat" ........you have the option to refuse to enter into the contract of sale at the till.

AFAIK not a trading standards issue, just a bit sneaky

Shaun

Devildog

If its delivery only, chances are it comes from a central warehouse, in which case there will be a delivery charge on top of its retail price.

Has to be visible in the store so you can see it.

Not really that sneaky, to be honest.

Boost II

iTrader: (1)

If you are that bothered, just order it online and.....
-Get 6% cash back through Quidco
-Take out an new Amex card and get 5% cash back
-Snoop around for any voucher codes that may be valid at B&Q

....better than wasting time with trading standards to be honest.

Or if you cant be bothered with all that, get a pensioner to buy it for you on a wednesday with the 10% oap discount.

Both will be cheaper than what you were prepared to pay in the first place.

GC8

In a shop it would indeed be an inviation to treat, but where the price is advertised then its a different matter. A retailer may not deliberately advertise a misleading price.

PaulC72

why not find the actual supplier and go direct?