RRH

Any ideas on this one?

I sold some goods on ebay, received payment by PayPal, and posted them out.

I received an email from the buyer next day to say he was very pleased with the item and that it worked perfectly.

Buyer also left feedback on ebay saying the same.

A couple of days later, he claims that item does not function after all, and that he wants to return it- swiftly followed by a PayPal dispute, which he escalated to a claim.

PayPal emailed me last week to thank me for agreeing to accept the return- which I didn't. They have then refunded the buyer!

In my mind the buyer has bought my unit as a replacxement for his, which was damaged, then returned the faulty one. Either that or he's fitted it wrong and broken it in the process.

How on earth can they simply ignore the email and feedback left saying its perfect and side with the buyer? Furthermore, we have some 800 positive transactions with paypal, and 2000+ 100% feedback profile on ebay- where as he has zero feedback rating!

I have to say I'm not real impressed...

fatherpierre

Good old paypal strike again.

Vote with your key pad and don't use them.

RRH

yep, dead right. we've used them for several years and haven't had any significant issues.

There was a rumour a while ago that ebay were going to insist that everything went through paypal- which is what they've done in australia.

Any news on that? I'm not sure their greed will do them any favours.

ChrisB

eBay have been forced to suspend that plan - The Register

Fantom

You cant win I'm afraid. Similar thing happened to my brother. Sold item, posted by special delivery, guy received, left good feedback. Then claimed his money back through paypal. My brother had to send information to paypal including the receipt for the special delivery. Surprise surprise they found that the buyer was right and f*** the seller.
They are criminals.

gaz-cole

an idea is to always use a uv pen to mark the item and take a photograph for your records then you will at least know if you get the original one back, just a thought

robby

If i sell on ebay and get payment via paypal i withdraw it straight away so pp can't take the money from the account.
If there was a problem i'd just send payment from my bank through pp.

i'm not sure what happens if pp want to refund a buyer if the seller hasn't any balance in their account - surely they can't take it off a credit card without permission can they?

fatherpierre

They simply pass/sell your 'debt' to a debt collection agency.

RRH

If you have bank funding set up they'll pull it out of your account, but as suggested above, then its the debt collector.

I must admit though I can't see how they are technically able to decide a 'substantially not as described' dispute- which are the grounds cited for refunding my buyer... nor am I sure that its legal for them to act in that manner.

Fantom

In the case I mentioned above, the buyer said to paypal he didnt receive the item, so it was totally clear cut. We could prove he had it and he had left feedback saying he'd had it. But NOOOO paypal still stole the money and gave it back to him.

CrisPDuk

Paypal are thieves, simple as that

I do tend to use it when buying on ebay but never use it as one of my payment options when I sell

Sort of off topic, I got a message from ebay the other day saying that I can no longer leave negative feedback when selling too

Sonic'

Simon, did you get that other 'problem' sorted out

Nate

iTrader: (2)

+ If you now list items on a computer that you don't usually use, Ebay will now phone you to confirm that YOU are listing the item.

paulwrxboro

And if it happend now you would get a negative and not be able to give one back

kingofturds

iTrader: (1)

Paypal strike again I sold a camcorder, received + feedback saying he was happy with item. A few weeks later he complained and they refunded in his favour ******* cheeky c unt even emailed me after to try and thank me for the free camcorder and see if I wanted to by it back for half the price I solxd it for.

RRH

ahhh- there's the only good point- he left me a positive, as I mentioned. Do you think he got positive feedback from me? still cost me £300 though

RRH

That's real shti pal.

scoobynewbie72

iTrader: (1)

Name and shame !!!!

harry007

If you phone paypal up..I believe you can now appeal against their decision.

Haroon.

ScoobyWon't

You must have a delivery address. Report it to the police - they do deal with these matters - my mate's a copper and she's sorted three ebayers out, two UK and one international.

Failing that, get the SN lynchmob together and go visit the git