mad555

iTrader: (1)

Right got a Nokia N95 of them in August,now the handset is faulty (problems with freezing and speakers have gone).I contacted 02 and they want to send me a refurbished item as replacement for my faulty handset which I'm not happy with.What should I do as I would like a new handset as refurbished one only comes with 45 day warranty so after that no come back with the phone.

mart360

your phone comes with a two year warranty!! actually i think its three, but it needs clarifying.

check your warranty book, and then tell O2 you want a new phone back, and the remainder of your warranty honoured. (sale of goods act ) just because its a mobile dosent diminish any aspects of the act


Mart

mad555

iTrader: (1)

Dont have warranty book,didnt come with the phone in the box.

mad555

iTrader: (1)

Anyone know more on were I stand on this,more on the legal side?

BuRR

All Nokia should come with 2 year warranty from new. Just find yourself a Nokia service centre (Carphone warehouse should be a safe bet) and take it there.

You should either get it fixed or replaced (but I do believe that they are within their rights to give you a refurb product)

mad555

iTrader: (1)

The reasons I dont want the refurbished one is I have heard that they are not with out there faults and my warranty is then reduced to a 45day warranty from when I recieve it,so day 46 it goes **** up what do I do??

mart360

despite what 02 say, the warranty provided by nokia is 2 years.

you need to go back to o2 and tell them

The BERR web page or document you are looking for has not been found. - BERR

the old and ammended acts are there





mart

mad555

iTrader: (1)

Thanks chaps.

mad555

iTrader: (1)

Email sent will see how it goes

mad555

iTrader: (1)

Had reply and they are not going to send me a new handset but a refurb N95.Not happy where/what do I do next to get a new handset??.

mart360

cab or solictor?

failing that, change your provider?


Mart

mad555

iTrader: (1)

Cheers mart will give cab a call tomorrow.