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My bro had a problem with his contract phone. It'd take about a week to have it repaired with 3. He uses it for business so he tried to get a pay as you go 3 phone. They don't sell them anymore and they didn't even have a loan phone. We had to buy a non 3 pay as you go simcard, and have his 3 number diverted to it while it was being repaired.
They are idiots IMO. The indians on the end of the phone are no help either.