stilover

Just had the mispleasure of phoning the Dell small business sales line.

Why do they insist on having their call centres in Indian. You can't understand a ******* word they say. Make me so ******* mad.

Saves money ???? Nope. They've just lost money. My sale.

Rant over.

Thankyou

DCI Gene Hunt

Phone two up and put them through to each other...........

RMA26

We have one at work, but it's all hush hush

SWRTWannabe

You should try calling Midland Mainline. After spending about 10 minutes talking to their automated voice recognition system, trying to explain to it that I knew which train I wanted to go to Londonon, but not which one I wanted to come back on, you finally get through to an Indian call centre who are equally clueless.

At the end of the day, I finally got an answer to my two questions - one of which turned out to be wrong when I got to the station

davegtt

What annoys me is how they all aparently have a tradiational English name yet stuggle to speak a word of it. I phoned Elephant Insurance on Monday and had to tell the woman my new registration number 5 times before she got it right, I was dreading the certificate coming through wrong but we got there in the end.

penfold118

I was just going to say the same thing, I had the pleasure of speaking to "Phil Smith" from orange phones last night......

OllyK

Just because a Scott can't understand you doesn't mean they can't have an English sounding name

ScoobyWRX300

Try ringing TalkTalk then!
1 month and 14 hours on the phone just to get a MAC code to transfer to another service provider. They have call centres in India and South Africa

r32

If they come up with an English name, I ask them if that really is there name, they often say no! So I ask them how can I trust you when you cant even tell the truth about your name...

My new policy is to ask where their call centres are, if they are in some far flung remote Country I wont do business with them.

hail-hail

Same as......if they don't want to pay people who have English as a first language for a service that is UK based.......then they don't get any money from me.

kingofturds

iTrader: (1)

Could be worse, could have scottish call centres like sky Its like talking to a demented waste disposal unit.

WR1Nikki

i no how you feel, i work for Lloyds tsb and we have a centre in mumbai, they look after the personal banking customers and the customers are gettin so pissed off with talkin to india they ring the business line (where i work) and we cant help them as we dont have the right systems to help them, i feel sorry for customers i really do coz they feel like theyre not gettin any help coz the people on the end of the phone cant speak english. no wonder these companies lose business!

hail-hail

whit yoo takin aboot, thats pish fe yoo
nane eh us talk like that

Luminous

iTrader: (3)

I too got annoyed by these places.....

So now I just politely ask to speak to someone that speaks English. If they reply "I do", then I just ask to speak to their managar. The managers are normally better, failing that I ask to speak to their manager.

I'm never rude, but eventually I do get to someone that has the two magic qualities - the ability to understand me, and the ability to understand the problem

(Dell computers were a classic example......5 people who sounded like English was a distinctly long forgotten foreign language, before finally getting to speak to someone in Ireland who fixed the problem )

Wurzel

iTrader: (1)

the company I work for lost a multi million dollar deal minutes before the contract was signed when the customer found out our call centre was in Bratislava.

LG John

<apu> Yes sir, no sir, hotdog </apu>

windyboy

I had an english girl ring me the other night to confirm details for my new Abbey credit card, she basically went through the same speel as the guy did last week confirming the same details. He mustn't of updated his system to say that he'd spoke to me, but I just let her ramble on and at the end of the call she said "is there anything else I can help you with, no ? thank you very much from Virgin, oops sorry Abbey"

Do you think she was in a call centre

Maybe I'll get two credit cards.

Windyboy.

RMA26

We have one in Mumbai too......not Lloyds tho

WHEELSHOP0_0

are you sure it was not just your ans. machine you were listening to?
(Well spoken Scot.)