At what point do Orange offer free phone upgrades?
23 August 2006, 11:42 AM
#1
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At what point do Orange offer free phone upgrades?
Having slaved over Ebay in order to get the phone my GF has been after for her birthday, there alot of people selling these phones as "Unwanted Upgrades".
How come these people get these upgrades? Is it at the end of a contract? I thought it was 3 months towards the end of your current contract but when I look on the website at upgrades, they want to charge me £150 irrespective of the phone.
Anyone?
How come these people get these upgrades? Is it at the end of a contract? I thought it was 3 months towards the end of your current contract but when I look on the website at upgrades, they want to charge me £150 irrespective of the phone.
Anyone?
23 August 2006, 12:04 PM
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i have 2 Orange phones both on contract. i recently upgraded one phone for free (had a limited choice, and could have paid for a better handset). other contract expires in a month or so, so may upgrade depending on whats available. also considering cancelling as i no longer have a use for 2 phones...
23 August 2006, 12:04 PM
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Im pretty sure its at the end of the contract you get an upgrade.
In effect its not a free upgrade - you are basically paying for the handset monthly - taking the upgrade just ties you into another 12 or 18 month contract with the service provider in effect.
In effect its not a free upgrade - you are basically paying for the handset monthly - taking the upgrade just ties you into another 12 or 18 month contract with the service provider in effect.
23 August 2006, 12:08 PM
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Originally Posted by Miss Kinky
i recently upgraded one phone for free
Petem95 - yeah, makes sense. Mines not up till next year but my mothers is up soon. Shes happy enough with the one she has but I was looking to get the upgrade to flog on ebay.
Personally, I'm not sure if I would stay with orange as I think there internet usage allowances are a bit expensive.
23 August 2006, 12:15 PM
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Originally Posted by EddScott
Petem95 - yeah, makes sense. Mines not up till next year but my mothers is up soon. Shes happy enough with the one she has but I was looking to get the upgrade to flog on ebay.
You can keep your number too if you cancel your contract, and request a PAYG sim with the same number (this is free), then start a new contract taking that number with you.
You can get totally free contracts now - ie 12months free line rental, and a free handset...
23 August 2006, 12:26 PM
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Originally Posted by Nat21
You sure you can transfer a number that's PAYG back to a contract?
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23 August 2006, 12:41 PM
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Originally Posted by EddScott
At what point in the contract was this? At the end?
Petem95 - yeah, makes sense. Mines not up till next year but my mothers is up soon. Shes happy enough with the one she has but I was looking to get the upgrade to flog on ebay.
Personally, I'm not sure if I would stay with orange as I think there internet usage allowances are a bit expensive.
Petem95 - yeah, makes sense. Mines not up till next year but my mothers is up soon. Shes happy enough with the one she has but I was looking to get the upgrade to flog on ebay.
Personally, I'm not sure if I would stay with orange as I think there internet usage allowances are a bit expensive.
23 August 2006, 12:43 PM
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Im with Orange and could not upgrade until after 9 months on a 12 month contact. I've resigned with a stonking deal (retention contract) after complaining.
Customer service is **** and waiting 15-20 minutes on hold everytime I called though.
Customer service is **** and waiting 15-20 minutes on hold everytime I called though.
23 August 2006, 12:49 PM
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we have an Orange shop in Woking - i go in there whenever i need customer service. can't fault them 
23 August 2006, 01:16 PM
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only time they weren't helpful was when my son had a problem with his PAYG mobile - they wouldn't speak to me as i wasn't the account holder - they expected a 10 year old to call!!
23 August 2006, 01:37 PM
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Originally Posted by Nat21
You sure you can transfer a number that's PAYG back to a contract?
23 August 2006, 01:47 PM
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Originally Posted by jamin
Try them over the phone...they'll soon change your mind.
My calls get answered within a couple of rings, and normally answered 'Good evning Mr W..."
23 August 2006, 01:48 PM
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Originally Posted by Iwan
You can't if it's an Orange PAYG and you want to transfer to an Orange contract, at least they refused when i tried - despite allowing me to go the other way a few years ago.
23 August 2006, 08:50 PM
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Just got the hottest new device free from Orange even though it is not available yet 
SPV 3100.
Call up and select disconnections - they answer the phone a lot faster - its their proper Customer Relations unit - they will help you.
Easier if you are out of contract.
Rannoch
SPV 3100.
Call up and select disconnections - they answer the phone a lot faster - its their proper Customer Relations unit - they will help you.
Easier if you are out of contract.
Rannoch
23 August 2006, 08:57 PM
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Originally Posted by Miss Kinky
only time they weren't helpful was when my son had a problem with his PAYG mobile - they wouldn't speak to me as i wasn't the account holder - they expected a 10 year old to call!!
i have 4 phones from Orange, and they would let my boys register them as they were under 16 so i had to
Mind you there customer services are great, one of my boys droped his phone in the canal the other day (wants to upgrade) called Orange, i already had a spare unregistered sim and an old NOKIA 3220 well they re regeisted the sim with his old number and credit and was back up and running within 24hrs
23 August 2006, 09:09 PM
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Originally Posted by Rannoch
Just got the hottest new device free from Orange even though it is not available yet
SPV 3100.
Call up and select disconnections - they answer the phone a lot faster - its their proper Customer Relations unit - they will help you.
Easier if you are out of contract.
Rannoch
SPV 3100.
Call up and select disconnections - they answer the phone a lot faster - its their proper Customer Relations unit - they will help you.
Easier if you are out of contract.
Rannoch
i tried that route after the last free upgrade, there response now is bye!!! they really dont care anymoreMart
23 August 2006, 09:18 PM
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Next question is what to upgrade to.
I've broken a button on my Nokia 6230 and thought it was about time I upgraded anyway (I've had it since they were introduced)
Looked on the orange shop website but the Samsung D900 is out of stock, also the reviews of it are dissuading me because of the touch screen is apparently finicky ?
Don't know what to get now.
What do you think?
No way will I get an erricson as my old dear has one of those and it drives me up the wall, nearly every function is the exact opposite of a Nokia (I'm kinda used to Nokias now having had one type or another since about 1995 when I bought my first 2110 housebrick. )
Andy
I've broken a button on my Nokia 6230 and thought it was about time I upgraded anyway (I've had it since they were introduced)
Looked on the orange shop website but the Samsung D900 is out of stock, also the reviews of it are dissuading me because of the touch screen is apparently finicky ?
Don't know what to get now.
What do you think?
No way will I get an erricson as my old dear has one of those and it drives me up the wall, nearly every function is the exact opposite of a Nokia (I'm kinda used to Nokias now having had one type or another since about 1995 when I bought my first 2110 housebrick.
)Andy
23 August 2006, 09:22 PM
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Originally Posted by Fuzz
No way will I get an erricson as my old dear has one of those and it drives me up the wall, nearly every function is the exact opposite of a Nokia (I'm kinda used to Nokias now having had one type or another since about 1995 when I bought my first 2110 housebrick. )
Andy
)Andy
once you've stopped hitting the wrong button for a space in a text message Nokia - * button
Sony - #
23 August 2006, 09:50 PM
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Things are looking up...
It appears it's the E900 that has the touch screen
The D900 hasn't.
Looks like it's a deal then.....
Andy
Still not getting an Erricson
It appears it's the E900 that has the touch screen
The D900 hasn't.
Looks like it's a deal then.....
Andy
Still not getting an Erricson
23 August 2006, 09:53 PM
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Originally Posted by Fuzz
Things are looking up...
It appears it's the E900 that has the touch screen
The D900 hasn't.
Looks like it's a deal then.....
Andy
Still not getting an Erricson
It appears it's the E900 that has the touch screen
The D900 hasn't.
Looks like it's a deal then.....
Andy
Still not getting an Erricson
*Only just figured out how to spell it myself
23 August 2006, 09:56 PM
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Originally Posted by mart360
only if you spend more money than sense on calls each month i tried that route after the last free upgrade, there response now is bye!!! they really dont care anymore
Mart
i tried that route after the last free upgrade, there response now is bye!!! they really dont care anymoreMart
Having shopped about - it was easiest the lowest cost deal for that call volume by £500 over the contract period (18 months).
Maybe they just don't like you
Go on you know you want one really
23 August 2006, 10:18 PM
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I'm with orange and my up grade isn't due till November, had the Samsung D600 (pile of crap), thought I'd try for an early up grade, walked out with the new Sony Ericsson W810i (for free), unlimited texts every month, 500 minutes anytime/cross network all for £35 a month!!..