Account deleted by request

Our email & internet has been down since last Thursday am, only just back on. It just isn't good enough, our business relies on our website and email enquires. Hate to think what damage this has done

Wonder what compensation they will offer

Also not been able to waste a single minute on SN

chop

NotoriousREV

How do you connect to the internet? If you're using ADSL and your internet connection is vital to your business, then you're using the wrong technology.

If you absolutely can't be disconnected from t'internet you need a leased line which is consideably more money but at least uptime is guaranteed.

You pays your money etc etc.

Account deleted by request

leased line, it was a "major fault at a main exchange" that caused this, I understand from our IT people that there were no problems our end at all and nothing we could have done to prevent.

Appreciate input though

Chop

NotoriousREV

In that case, you could get some compensation. We had a similar problem with one of our Telco's. We told them it could have cost us £100k in business and they gave us £90k which was far more than the profit we would have made.

Knowing BT though, they'll give you nothing but excuses.

Maybe get an ADSL line as a cheap back up to your leased line?

Holy Ghost

**

you'll find that you are almost certainly entitled to compensation for business disruption if it's serious enough. most people just don't bother to pursue it. check your terms & conditions of supply carefully, find out the BT account manager responsible for your custom and write (snail, not email) to him/her using registered post, cc'ing to the account manager's divisional MD. make sure you also send it for the P&C attention of BT group's CEO ben verwaayen, who you can reach at BT centre, 81 newgate street, london ec1a 7aj. he's known to be hot on customer complaints that reach his desk.

good luck.

dsmith

So you rely on it....but haven't bought any resilience and run your service on a single link ????

Friggin Cheapskate customers.

Markus

We have a leased line with, umm BT/Demon/Pipex (can't recall who to be honest), but if it goes down for more than 30 mins then we get reimbursed as we're losing business due to it.

We do have backup mail, ftp and web servers, so if the main servers based in the office cannot be contacted, we just switch over.

Account deleted by request

Thanks for that, very interesting info.

I'm sure we will be pursuing people over this, hard to work out the actual loss, but it will be a fair few thousand.

calmed down now anyway, unfortunately these things happen.

chop

paul-s

big company's usually have a team that deal with chairmans office complaints, on behlaf of the directors etc. very little chance of it being dealt with by the man himself.

imagine how many people address their complaint to the man at the top, he'd never get any work done if he dealt with them all !!

Squadron-Leader

Got a little cash to spend? Then.....

Get your site, e-mail servers, database servers (and whatever else) hosted as 'Co-located' in an ISP's data centre somewhere.

Then sort out secure access into your colo via a decent firewall (Cisco PIX, WatchGuard etc) using a point to point VPN. (managed firewalls in data centres and companies HQ's are great for this)

Then to backup your access get a SDSL line installed that you can use in case the leased line goes TU. (there's probably more cost effective solutions in the way of redundancy for leased lines... but that's not my bag)

The ISP should guarantee the uptime of your service, which is normally 99%. Even if a data centre goes down, it'll only be for hours and not days.

Food for thought?

J.

dsmith

Simple fact is if you're running your own show on a single leased line it clearly isnt vital. Why after 4/5 days outage had you not invoked your full DR plan....you do have a DR plan for your business dont you ??

You may indeed get some rental back for that outage, I would be gobsmacked if you got any consequential loss.