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Ideal Standard, what a bunch of .............

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Old 21 March 2006, 09:18 AM
  #1  
alcazar
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Angry Ideal Standard, what a bunch of .............

.............w@nkers!

This is the second time they've done this to me.

Twenty years ago the wife fell for a colour called Whisper Apricot, for the bathroom. I actually RANG Ideal, to check if it was likely to be deleted, and was assured not. Two years later, it's gone

So when the bath got a crack, we replaced with a Marmara corner bath from them, complete with front panel, in Whisper Cream, a close, but not perfect match.

Now the panel has a crack, and Whisper Cream? Deleted

I rang them and asked them whether they didn't think they had a responsibility to customers to keep stock of deleted items/colours for matching purposes. They just said no.

And guess what? They didn't just delete it, they phased it out without telling anyone, so all the usual places that buy up deleted stock to sell to people in my position, have got nowt!

Ideal Standard.........Customer care second to everyone. AVOID!

Alcazar
Old 21 March 2006, 09:23 AM
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StickyMicky
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maybe, it would be wise to buy in some as soon as you replace the panel?

to keep for the future?
Old 21 March 2006, 10:01 AM
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alcazar
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Unhappy

It's looking increasingly as if I'll end up building a framework, cladding it in marine ply, and tiling onto it, a bit like if the bath was inset.

Lots of work for something I ought to be able to replace in 10 minutes

British companies eh? No wonder so many of 'em go to the wall

Alcazar
Old 21 March 2006, 10:47 AM
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richardg
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http://www.dcolesupplies.com/
http://www.discontinuedbathrooms.com/
http://www.kenwayltd.co.uk/Home.htm
http://www.bathroom-ceramics.co.uk/
http://www.discontinuedbathrooms.co.uk/
http://www.bathroomobsoletes.co.uk/
http://diamondbathrooms.com/acatalog...d_Colours.html
http://www.oldcolours.co.uk/styles.html


...knock yourself out as they say in the states!
Old 21 March 2006, 11:05 AM
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root
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White is what you want!

My walls are white my bathrooms are white, the ceilings are white! Never have any problems finding a match!
Old 21 March 2006, 12:26 PM
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alcazar
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Originally Posted by root
White is what you want!

My walls are white my bathrooms are white, the ceilings are white! Never have any problems finding a match!
What do you want with matches? Do you smoke?


Seriously, there are even shades of white. Try buying a spray can of car white..............

Alcazar
Old 21 March 2006, 12:55 PM
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Spoon
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Originally Posted by alcazar
.............w@nkers!

This is the second time they've done this to me.

Twenty years ago the wife fell for a colour called Whisper Apricot, for the bathroom. I actually RANG Ideal, to check if it was likely to be deleted, and was assured not. Two years later, it's gone

So when the bath got a crack, we replaced with a Marmara corner bath from them, complete with front panel, in Whisper Cream, a close, but not perfect match.

Now the panel has a crack, and Whisper Cream? Deleted

I rang them and asked them whether they didn't think they had a responsibility to customers to keep stock of deleted items/colours for matching purposes. They just said no.

And guess what? They didn't just delete it, they phased it out without telling anyone, so all the usual places that buy up deleted stock to sell to people in my position, have got nowt!

Ideal Standard.........Customer care second to everyone. AVOID!

Alcazar
Scottish based company?

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Old 21 March 2006, 01:40 PM
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richardg
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or try bath doctor or thermoglaze.
i have white too, no probs there so far and i've repaired a few bath chips with the kramer kit in arctic white which came out pretty well
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