RB170

I've just had a 2 hour meeting and have been told that my position will be covered by someone in India.
The worst thing is that they expect me to train them for 3 months.

I guess I could show them where Starbucks is

sti-04!!

Whats there plans for you after you have done the training ?

Abdabz

It makes my blood boil. There should be a list of all companies who use indian staff in this way so people like me can opt never to use them, without having to do loads of backbreaking research...
I hope you havine something lined up RB170...Best Of Luck

davegtt

Are they allowed to do this? I thought they cant make you redundant etc if the job is still needed to be covered by a human doing the same job.... ? So unless your being sacked then what are the plans for you when this job goes to india?!?!

FlightMan

With the trend of outsourcing, and now insourcing, ie bringing cheap labour into the country to replace "expensive" UK workers, I dont think anyones job is safe, in the longer term!

Goochie

I had this 3 yrs ago - I was being replaced by a Bulgarian and had to teach him how to do my job for 2 months before I left.

Its not very pleasant - feel sorry for you, mate.

TheBigMan

Would you want to work for a clueless company that thinks penny pinching with Asian call centres is a good business decision??

Feel for you, losing your job must be terrible - but use it as a springboard to get out of an obviously ****-hole company.

A better way to "cut costs" would be to sack the ********* that make decisions such as these. Fat sweaty palmed old paedophiles sitting at their desks saying "I know, we'll move our infrastructure to Bangladesh" actually get paid six figure salares for such 'value-added' decisions.

Sack them, increase efficiency, decrease bureacracy, maintain relationship with customers.

F$cking Asian call centres load of ****.


GGGRrroroooaoaoaaaaoaaAAARRRR!!!!!!!!

Gutmann pug

They never ask the customers what they want do they? I hate dealing with bloody foreigners on the phone. You know full well they are sat on a beach in bombay boiling their nuts off while they say ''my isnt the weather cold for the time of year, isnt the snow bad''

It pee's me off big time.......... I bet everyone would prefer to speak to someone in our country, perhaps even Scotland (as a last resort) rather than a call centre in outer Mongolia........

Sorry to hear about this matey. See if you can find another job as quick as you can then do some industrial espionage....

Gary

RB170

I currently work for an IT sourcing company on the'r 1 and only Investment banking account. They have said that they will try to offer me a new position after it but it could be anywhere in the country but they cn't gurantee that there will be a position so I'm really just up in the air.

Thanks for the support guys

Petem95

Call centres in India do pis$ me off, and a lot of companies seem to be using them. Well its either that or theyre Birmingham based call centres

The savings for companies are massive - eg HSBC pay a call centre floor manager 18k basic, but they pay an Indian 2.5k for the same job.... I expect the differences are similar for the salaries of the muppets on the phones.

I work in IT and insourcing is becoming worryingly common. Rather than searching for a English person to do the job for 35k they'll import a fully trained up Indian for 15k. Of all the work visas granted 2005 something silly like 80% were for Indian IT workers (source, Computer Weekly).

RB170

We're not talking about a call centre, we're talking about the entire support structure for all the equities business in the 3rd largest bank in the world.

Gutmann pug

Get a new job and leave them in the learch as much as you can .....walk out one day and dont turn up the next, to hell with your notice period.

Companies may make savings BUT in the long run how much business do they loose? I'm thinking of moving my bank at the moment just so I can talk to a human in my branch rather than an automated message followed by a plonker who knows neither me nor my circumstances in another country......

Gary

Gutmann pug

My company investigated moving the whole manufacturing process abroad a few years ago. It would have been silly of them not to have at least looked into it. They decided it wasnt for them and that the amount of customer dissatisfaction / quality issues they could expect would not make it viable.

Thankfully ...........

sti-04!!

jasey

At least the asians speak english and don't sound like they're swallowing marbles .

ps I know you're better at Rugby than us - but your curlers are pish

Wurzel

iTrader: (1)

I work for a what used to be a world leading quality IT company but now it is just another middle of the road IT company, that is going down the pan slowely. We recently lost a massive multimillion dollar contract when the customer found out our support and helpdesk is located in Bratislava and not the UK.

killa

iTrader: (7)

Am off to India to get a job..feel bad for you mate..it's happening alot moving business's to cheaper labour areas..

davegtt

Going to commute or are you happy living in a mud hut out there?

Gutmann pug

Newcastle is just as bad, im not predjudice

stilover

This type of thing is why I'll never buy a Dyson. This country allowed him the opportunities to set up his own company (government grants no doubt) and make himself a multi-millionaire. Not happy with being worth £100m + or whatever he is, he then decided to sack all his British workforce and move production to India. For what? just to make even bigger profits than he already was.
When will these companies learn that people hate dealing with foreign people on phones??? I for one only let them get as far as "Good morning" or "Good evening" before I slam the phone down.

I feel sorry for you mate. Why not train the guy wrongly, so he can't do the job properly. Drop them in the sh@t, cos that's what they're doing to you.

sti-04!!

Who rattled your cage

jasey

Been snowbound in Banchory all day - going stir crazy .

Back on Topic - Why do they insist on getting people who cant speak english to call you up trying to sell mobiles etc.

And calling up someone to help with a tricky IT problem to get a garbled response.

It might be cheap - but it's ****e service.

I guess not enough of us are willing to swap companies on the grounds of ****e service .

OllyK

I cancelled my insurance with Norwich Union because of it.

SJ_Skyline

My last project went out to Bangalore along with my role - fortunately I was only on secondment to the division so I had a month on-charge with SFA to do...

Current and next projects are very much UK based with no chance of being offshored!

In the next 5 years BPO to India will become less economically viable as salaries increase. Look for centres opening in other places like the Phillipines.

New_scooby_04

iTrader: (4)

I.....don't believe it........
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DEYTOOOOKERRRRRJERRRRBS

Sorry to hear of your bad news mate! Onwards and upwards though, you'll find something better I'm sure!

Best wishes,

NS04

Sport160

Snap

And my wife no longer buys from Next catalogue thingy, she's about to close her HSBC account and I doubt I will buy another Dell computer, all for the same reason.

Unless people vote by moving their business it will continue.

New_scooby_04

iTrader: (4)

Everyone back on the pile!!!!


Ns04

Big C

me too.
Also partly because my sister worked for them at the time and outsourced her position to bangalore.



*****. The lot of them.

C

dpb

phillipines, china ..who knows -ITS a service industry ...

carl