AudiMan

Purchased some walking boots for my daughter about 3 months ago, she's only worn them about a dozen times and one of the eyelets tore.
Couldn't find receipt but still had box and bag, so armed with these off we trot to that well know outdoor store, coversation went like this:
me "purchased these about 3 months ago, and they have broken"
them "have they be worn outside ?"
me "erm, yes they are walking boots"
them "sorry company policy, can't exchange boots which have been worn outside"
now, I didn't know whether to punch him or laugh !!,
so, me "just get me someone who works here who has half a brain"
store manager "certainly sir, would you like a refund or replacement".

How do these muppets get / keep their jobs ??, anyway got some new boots for daughter so she's happy.

Just though I'd share that experience with you all !

Ian

davegtt

lol. theyre like that at asda though, staff are told basically theyre not allowed to give refunds etc if theyre been told by a customer theyve been short changed, the whole till needs checking etc etc, then if a customer jumps up and down and asks for a manager the manager undermines the staff and takes a note from the till and hands it over. Then when the till is a tenner down at the end of the day the staff are questioned like theifs when its obviously the manager who just doesnt follow company procedure.