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Old 17 June 2005, 02:47 PM
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PCatWork
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Question Service Level Agreement

Any chance that someone could send me a template or example of an SLA? I've got to write one and I thought it would be easier to ponce someone else's than make it all up myself.

Any help much appreciated.

Old 17 June 2005, 02:48 PM
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OllyK
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http://www.oit.duke.edu/oit/sla/
Old 17 June 2005, 02:51 PM
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PCatWork
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Thanks Olly.

I did try a bit of googling but I kept coming back to a company that wanted to charge me $200 for their template.

Cheers.
Old 17 June 2005, 02:53 PM
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OllyK
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Well that was the first link back from "SLA Templates" try that if you need more to go at
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