ozzy

We have a Index 100 phone system and I have been asked if there is any way of tracing a number that called a particular extension. Don't know if this was an external call or from another internal extension; assuming it was an external as no one said they called this extension.

It's nothing dodgy, just the manager is waiting for a call and wants to know if he's missed it or not.

We have some reporting software (Advance) but that only seems to report on outgoing calls from extensions.

Stefan

davegtt

pritty sure you cant trace calls mate... alot of PBX's dont have that feature so Im sure an old Index wouldnt have it either

ozzy

LOL, didn't think so.

All I can tell from the logs is that the extension received an incoming call on a particular line and at a specific time.

No worries, I tell them to install a newer PBX

Stefan

Puff The Magic Wagon!

iTrader: (2)

That & whilst they are at, why not install a voice recording mechanism?

It saved one of the companies I worked for its cost in keeping just one account through its use, let alone the other cost savings through accuracy.


(Also helped me out )

ozzy

we've got voice mail already, but that assumes the customer phoning actually leaves a message

Stefan