ozzy

What are your rights if you buy goods by mail order then decide you don't need them. If they are unused, do you have the right to return them (at your cost) for a refund?

Can you be forced to take credit notes and pay a handling charge???

Stefan

paulr

kkkk

sexy wrx69

does that apply if you are ordering something from abroad??

obviously you cant try these item on, so can you send them back if they dont fit, etc for a full cash refund??

ozzy

True, but the government website clearly states that your have

I didn't think you could be forced to accept a handling charge as well as no refund - just some poncy credit note.

Stefan

TurboKitty

There are some sort of distance selling regulations that specify a cooling-off period.

I can't remember the details though.

paulr

,,.......

john_s

iTrader: (1)

I think the distance selling regs give you 14 days cooling off for mail/telephone/internet ordered purchases made on a personal basis (ie they don't cover purchases made on company credit cards).

John.

IWatkins

Distance Selling Regs gives you seven days to inform the company that you are returning the product for a full refund. Simple.

By distance selling we are talking about orders that are placed by any method other than face to face in a store.

See here and here.

Cheers

Ian