If you buy a product and it developes a fault
27 March 2001, 09:00 AM
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If you buy a product with a years warrenty and it developes a fault after say 6mths when the product is exchanged for a new one are you entitled to another full year warrenty from the time you get the exchange?
27 March 2001, 02:27 PM
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If its replaced with new kit, new kit should have its own warranty, which will be full term.
Fair point that there will be some items which do not fall into this catagory, but generally all new parts/equipment should come warrantied.
Depends upon whether repaired or replaced. If you get something replaced with new, you should make sure you get dated reciept for the new goods.
D
Fair point that there will be some items which do not fall into this catagory, but generally all new parts/equipment should come warrantied.
Depends upon whether repaired or replaced. If you get something replaced with new, you should make sure you get dated reciept for the new goods.
D
27 March 2001, 09:46 PM
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I think it would be safest to see the individual terms of the warrenty agreement, you know that funny slip of paper that is at the bottom of the box (bin)!
It is entirley down to the supplier to provide a warrenty.
If an item is repaired the repair will have its own warrenty, I suspect that this must be no less than untill the end of the existing warrenty period. If you but something and it breaks after 11 months it is NOT reasonable to expect another 12 months warrenty on the replacement. The supplier is really only eligable to supply you with a product that they guarantee will work for a year, from the inital point of sale.
I also only buy on credit card, but its becuase Im always skint.
But I dont really know....
It is entirley down to the supplier to provide a warrenty.
If an item is repaired the repair will have its own warrenty, I suspect that this must be no less than untill the end of the existing warrenty period. If you but something and it breaks after 11 months it is NOT reasonable to expect another 12 months warrenty on the replacement. The supplier is really only eligable to supply you with a product that they guarantee will work for a year, from the inital point of sale.
I also only buy on credit card, but its becuase Im always skint.
But I dont really know....
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28 March 2001, 06:54 AM
#8
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<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:<HR>Originally posted by ca:
<B>I ALWAYS buy on a credit card.
That way, if anything goes wrong, the credit card company are held jointly liable.
C[/quote]
BUT - if mail order - this only applies if the goods cost over £100
<B>I ALWAYS buy on a credit card.
That way, if anything goes wrong, the credit card company are held jointly liable.
C[/quote]
BUT - if mail order - this only applies if the goods cost over £100
28 March 2001, 08:39 AM
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Sammy
Might be worth checking with your local trading standards or citizens advice bureau. I'm sure a lot of companies rely on the fact that most people don't know their consumer rights. You'd be amazed at what you can get sometimes.
Chris
Might be worth checking with your local trading standards or citizens advice bureau. I'm sure a lot of companies rely on the fact that most people don't know their consumer rights. You'd be amazed at what you can get sometimes.
Chris
28 March 2001, 09:29 AM
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as a retailer let me tell you ya rights!!
1.If you have a new reciept for the swopped product-it will be covered for another year.Some products may have to be sent back for repair,the retailer has the right to do this.HOWEVER,if they do,they MUST supply you with a "loan" replacement while yours is being repaired.When you insist,they will probably just give you a new one(without a new reciept you have no proof you swopped it,so get one!!)
2.You do not need a receipt to get a refund,contrary to popular believe.Any proof of purchase will do ie bank statement or even a carrier bag from the retailer will do.....sometimes.
3.Goods can only be exchanged if they are faulty,above that you are at the mercy of the retailers refund policy-some good some bad.
M&S are not saints.Every product at the end of its life will be reduced to a silly smount.So you may get your money back without a reciept but it wont be the £20 you paid-if its gone discontinued you will be lucky to get a fiver!!.
4.Argue like mad,it always helps!!And ALWAYS say you will phone HO with the blokes name-he will **** himself and give in!!
1.If you have a new reciept for the swopped product-it will be covered for another year.Some products may have to be sent back for repair,the retailer has the right to do this.HOWEVER,if they do,they MUST supply you with a "loan" replacement while yours is being repaired.When you insist,they will probably just give you a new one(without a new reciept you have no proof you swopped it,so get one!!)
2.You do not need a receipt to get a refund,contrary to popular believe.Any proof of purchase will do ie bank statement or even a carrier bag from the retailer will do.....sometimes.
3.Goods can only be exchanged if they are faulty,above that you are at the mercy of the retailers refund policy-some good some bad.
M&S are not saints.Every product at the end of its life will be reduced to a silly smount.So you may get your money back without a reciept but it wont be the £20 you paid-if its gone discontinued you will be lucky to get a fiver!!.
4.Argue like mad,it always helps!!And ALWAYS say you will phone HO with the blokes name-he will **** himself and give in!!
29 March 2001, 07:09 AM
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Thanks davefromevonet 
Nice to see someone who knows what they are talking about
D
GT, is IS reasonable to expect a replacement (as opposed to a repair) to have the same warranty period from new as the original. For one, if it didn't, then retailers would be finding that everyone wanted a refund which is not as cost effective for manufacturer or retailer.
In any event, notwithstanding manufacturers/retailers warranty, you have statutory rights that say a product should be fit to do what is described of it.
D
[This message has been edited by Diablo (edited 29 March 2001).]
Nice to see someone who knows what they are talking about
D
GT, is IS reasonable to expect a replacement (as opposed to a repair) to have the same warranty period from new as the original. For one, if it didn't, then retailers would be finding that everyone wanted a refund which is not as cost effective for manufacturer or retailer.
In any event, notwithstanding manufacturers/retailers warranty, you have statutory rights that say a product should be fit to do what is described of it.
D
[This message has been edited by Diablo (edited 29 March 2001).]
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