joni

Ordered a Momo wheel for the PC from a “reputable” on-line dealer. Availability showing was 1-3 days. After a week the status of the order had not altered from “initiating order”, so emailed asking for a status update…. After 48 hrs, heard nothing, so called the only number could find on the site. After some 40 minutes, I was told by the abrupt customer services (!) person that they had none and no, she had not got a clue when they would be in.

I expressed some surprise as the site clearly stated “in stock” and 1-3 days for delivery…pointless really, but made me feel better before cancelling the order. Got an email confirming cancellation and promptly bought the wheel elsewhere.

Guess what turned up a fortnight later from the original dealer. I emailed them (after having checked that my card had not been debited) to say that it was available for collection. Got a reply that the order had been cancelled and in effect doubting that the wheel had been sent at all. Could I send her more details. More details duly sent…cos’ I’m pleasant like that.
Three weeks have gone by and heard nothing. Can I do more? Should I :

A) Persist in getting them to pick up
B) Flog it or give it away as a Christmas present
C) Stare at it for another three weeks

Crush

When they reply in writing stating that it has been cancelled and nothing has been sent. I see that as the green light to do whatever you want with it. Although, I'm not a trusting person, so I would be keeping it for a while longer incase they started challenging the whole issue.

Crush

MarkO

Sorry. For some reason I read 'momo' as Mondeo.

Too many christmas/leaving drinks, I suspect.

[Edited by MarkO - 12/19/2002 5:06:34 PM]

joni

MarkO, Much as I admire you wit and charm and indeed your valuable advice on this occasion.....You haven't read the bleedin' thread properly

Crush

LOL Muppet!

joni

MarkO, I forgive you.......A Mondeo is the platform that your Jag is built on

rik1471

Where's the dilema?

Sell it

MarkO

YYY. Tell me something new. Just waiting for a pipe/slippers/flat cap joke, and my evening will be complete.

joni

If it eases your pain, My other car's a Saab

XRS

joni,

Would you like me to have a word with Mr B opposite? I think you've just acquired a nice new wheel, all you need now is a decent second PC and a bit of networking so that you can be properly humiliated by young C!

MarkO

That helps, but I get more relief from my lumbago from the heated seats in the Jag.

joni

XRS, Not your best idea . The lad makes me look like a Sunday driver already

Marky-San

Hmmm....keep the wheel as a worthy spare.

Deny all knowledge of its existence.

Worked with ITV Digital collectors

carl

As the order was cancelled, it's unsolicited goods. You have informed them the goods are available for collection. I can't remember how long you have to give them (I thought it was a fortnight) but after that it's yours.

Or deny it's existence. If the original retailer asks why you phoned them, say it was a mistake and the extra wheel was a gift from a friend or something

[Edited by carl - 12/20/2002 8:39:54 AM]

ChrisB

http://www.consumereducation.org.uk/...lrights/10.htm

The Unsolicited Goods and Services Act 1971

If you receive unsolicited goods you can:

a) sit back for six months. After that the goods become your property and you can do what you like with them

b) send a letter to the sender giving him/her 30 days to come and collect them. Your letter should say:
that the goods are unsolicited;
unless collected within 30 days you will use them or get rid of them;
where the goods can be collected;
when it will be convenient to collect them.

joni

Thank you all for your thoughts on this. One more email methinks before the auction commences