QXL cock-up
07 August 2000, 09:33 PM
#1
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Hi
I placed a bid on QXL for a holiday and was not concentrating fully as it is from 11th September rather than August.
One week in Corfu, flying from Luton currently £224 each - if anyone is looking to go away then (and help me out
), take a look at
I placed a bid on QXL for a holiday and was not concentrating fully as it is from 11th September rather than August.
One week in Corfu, flying from Luton currently £224 each - if anyone is looking to go away then (and help me out
), take a look at
08 August 2000, 09:00 AM
#2
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If I was you I would be emailing theradman sharpish and offering him twenty quid to up his bid
(I hope you can get his email address from there...)
Oops.
[This message has been edited by RichB (edited 08 August 2000).]
(I hope you can get his email address from there...)
Oops.
[This message has been edited by RichB (edited 08 August 2000).]
10 August 2000, 04:27 PM
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Ill give you £250 for the 2 tickets, I know im pushing my luck a bit but I didnt want to go to Greece and around that time there is usually a glut of £99 specials for a week away.
10 August 2000, 10:36 PM
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A bit more info...
I sent an e-mail to QXL fifteen minutes after placing the bid stating the dates were not suitable. No reply.
No response until the auction closed 18 hours later - the usual "Congratulations.."
Three hours later I get an e-mail from QXL "Sorry because the auction has now closed.. cancel with JMC - and pay the cancellation fee" - *VERY* angry at this point!
Send a reply stating that it is not acceptable - no response for 24 hours
Meanwhile, I got an e-mail from JMC the travel company asking me to confirm the details. They were unaware of my correspondence with QXL at this point.
Send a reply to JMC explaining the situation very politely and asking for some "common sense" - copied to QXL.
Reply back from QXL - "Sorry but..." and at the bottom of the e-mail "The matter is now closed"
Reply from JMC - "No problem - we will cancel the arrangement"
It just goes to show IMHO the difference between a company who values their relationship with their customers - and those who don't!
Crisis over!
Thanks
Gavin
I sent an e-mail to QXL fifteen minutes after placing the bid stating the dates were not suitable. No reply.
No response until the auction closed 18 hours later - the usual "Congratulations.."
Three hours later I get an e-mail from QXL "Sorry because the auction has now closed.. cancel with JMC - and pay the cancellation fee" - *VERY* angry at this point!
Send a reply stating that it is not acceptable - no response for 24 hours
Meanwhile, I got an e-mail from JMC the travel company asking me to confirm the details. They were unaware of my correspondence with QXL at this point.
Send a reply to JMC explaining the situation very politely and asking for some "common sense" - copied to QXL.
Reply back from QXL - "Sorry but..." and at the bottom of the e-mail "The matter is now closed"
Reply from JMC - "No problem - we will cancel the arrangement"
It just goes to show IMHO the difference between a company who values their relationship with their customers - and those who don't!
Crisis over!
Thanks
Gavin
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