any advice for me here guys
23 February 2011, 11:40 PM
#2
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You could mention that if you posted up this sorry tale with the dealership named and shamed, then there would be a possible negative impact on the business which would far outweigh any alleged "restocking" costs, wheras, a positive outcome posted would encourage other owners to use it thus increasing their bottom line.
Ask to speak to the dealer principal. (very top honcho)
Stay calm, state that they supplied the wrong parts, and all you require is swap for correct bits or refund.
Hope it goes well.
(ps nice to see you in passing by the lights near RTS last week)
Ask to speak to the dealer principal. (very top honcho)
Stay calm, state that they supplied the wrong parts, and all you require is swap for correct bits or refund.
Hope it goes well.
(ps nice to see you in passing by the lights near RTS last week)
24 February 2011, 02:34 PM
#3
All fixed for you 
Iv spoken to someone I know high up in Subaru Customer services who has sorted for you to return back to whoever the dealer is without any extra charges 
Give me a ring to go over first.
Iv spoken to someone I know high up in Subaru Customer services who has sorted for you to return back to whoever the dealer is without any extra charges Give me a ring to go over first.
Last edited by rickya; 24 February 2011 at 06:02 PM.
24 February 2011, 05:32 PM
#4
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Firstly a big thanks for all your help and advice
But most of a to Rickya
Who took the time to contact Gary Langford at IM and get this matter resolved for me, it would seem he says I am entitled to a full refund
So I decided to contact the parts man at the dealership to inform him of what was happening because he would not be able to check with IM on Saturday when I was due to meet him.
Before I could tell him the story he said he may have some good news for me
"Ah, Mr Budgen, I may have some good news for you. I have spoken to Subaru UK and I think I can return your parts with a full refund." All of this was said in a how helpful am I sort of tone
So the upshot of this is dont under estimate the power of Scoobynet, I will not be going over to the darkside as Subaru UK have come up trumps and will be ordering my wifes new Sti for september.
The only loser in this is the dealer because i wont be ordering my Sti from them or using them for parts, repairs and servicing or recommending them as I have for years
Also ive got 90k to spend on 3 new L200 pick ups which I will now be getting from someone else
But most of a to Rickya
Who took the time to contact Gary Langford at IM and get this matter resolved for me, it would seem he says I am entitled to a full refund
So I decided to contact the parts man at the dealership to inform him of what was happening because he would not be able to check with IM on Saturday when I was due to meet him.
Before I could tell him the story he said he may have some good news for me
"Ah, Mr Budgen, I may have some good news for you. I have spoken to Subaru UK and I think I can return your parts with a full refund." All of this was said in a how helpful am I sort of tone
So the upshot of this is dont under estimate the power of Scoobynet, I will not be going over to the darkside as Subaru UK have come up trumps and will be ordering my wifes new Sti for september.
The only loser in this is the dealer because i wont be ordering my Sti from them or using them for parts, repairs and servicing or recommending them as I have for years
Also ive got 90k to spend on 3 new L200 pick ups which I will now be getting from someone else
24 February 2011, 09:33 PM
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Take me with you to sort it Budgie! I had my wisdom teeth out on Tuesday so not in a very good mood as it is.
Glad you got it sorted though
Need to make sure my bash hat will go on my head, so I can go on a passenger lap in ur car
Glad you got it sorted though
Need to make sure my bash hat will go on my head, so I can go on a passenger lap in ur car
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