Recently bought some wheel bearings for my major revamp
Went to the dealer I have used for 9 years
Told the parts guy what I wanted
He asked for my reg number which I gave him
also mentioned it was an 06 sti
2 days later I picked up the parts(13 dec 10)
Finally got round to fitting all the parts last week and found the bearings were not for my model sti, they were for a 5x100pdc
The dealer told me I could not return them as it was my fault for having a private reg number that was previously on a turbo 2000 and then a 03sti
He told me that I should have given the chassis number to which I said I gave the information that I was asked for
Upshot is, I can return them if I buy the correct bearings at £250ish more or pay a restock fee of 20%
What do you recon I should do?

 

I would have thought they would have to take them back due to them being the wrong parts! I have done that a few times on a few cars and local dealer just takes them back and gets the new ones??

Hope you you get it sorted

Doug

 

Hardly a special order ! My dealer takes back unused albeit still wrapped parts It's their fault, insist you said it was for an 06STi and that their point of reference (your reg) is neither here nor there !!!!!!!!!!!!! You asked for a part to fit an 06 STi you didn't get it end of really

 

you gave him the answers/info he wanted, and they supplyed the wrong parts.

full refund i would be after

 

they said I have passed the 7 day returns limit
these bearings were part of a 10k refurb
which takes time to sort

 

maybe good will 7 days limit. but they still supplyed the wrong part. i dont think they have a leg to stand on

 

Dont you just love main stealers......

 

Yeah they're not unused they're not fit for your purpose. Or swap them for the right ones, insist on a fresh invoice and return them next day !

 

he can return back to subaru , he just carnt be arsed to do paperwork , unless they are special order ..

 

He said he had taken advice from subaru
I feel the dark side calling
He also told me I had given DVLA the wrong vin number when I registered the car

 

what the *** ???? you had given him the wrong vin ???????????? bollocks he can send them back i work at subaru dealer , there is no prob in doing that.

 

No mate, not given him the wrong vin
I was never asked for that
He told me I had given DVLA the wrong vin for my car
Also that IM had the wrong vin for my car
And that their system had the wrong vin for my car
And somehow it was my fault
Off to see the manager saturday
Grateful for all help in resolving this
I dont really want an evo

 

I know this isn't what you want to hear, but i may be after 2 of them.

Really hope you get it sorted and im sure you will

 

If you manage to sort it , give me a list of bits you need will price them up , could just mail them all over to you

rich

 

thanks Rich but the build is now complete and ready to run at Brands on Sunday
Shane
If I dont get a full refund you can have them at cost less 10% plus postage or free to collect

 

crazy foks, the car costs like 2 year wage of his, and u gave DVLA wrong details , is he for real? He needs a good mashup his face Budgie

 

Stick the wrong set in the for sale section and take your business elsewhere.

 

Take it to the top Pete, you say you're seeing the manager on Saturday- lay it on thick and kick up a stink. Technically it's not a big problem for them to sort so hassle them into submission! Hate situations like this, yes- it's more than 7 days but surely they understand the circumstances.

Good luck with it all Pete, not what you needed with all that's going on at the moment.

P.S good luck at Brands, I'm not going to be able to make it along now.

 

Not fit for purpose, their fault for not getting full info, go for full refund

 

If they asked you the questions such as "what is your registration" they assume responsibility for ensuring that the answers given would be sufficient for supplying the correct goods that are fit for purpose. As it stands and sounds like the dealer already knows that changes in registrations can lead to confusion they should have been able to identify this potential problem and asked an appropriate other. As it sounds as though they did, telling them that it was to fit an 06 STI means that they havent really got a leg to stand on.

With the reasonable time, I would imagine that this would be longer than 7 days. If the length of time meant that the value of any item reduced or became less in demand then there is argument for the dealer however if we are talking 28 days, again they haven't got a leg to stand on. Whether its their policy is neither here nor there when it conflicts with statutory rights.

 

Another thing. This really grates me when dealers do this. I usually buy my cars from them and get them serviced there as well. When they do things like this it gets my back up and out of principle will always look elsewhere first. If they are petty over smaller things I can only presume that they will be far less accommodating when it comes to larger issues.

A good example of this is when I bought a Subaru from a dealer and always went back to them for servicing. On my last servicing they put the wrong gearbox oil in. When I told them they fobbed me off with a nonsense story and werent interested in changing it. They have lost my future service bookings and future car purchases. Was it worth it for them?

 

All fixed for you Iv spoken to someone I know high up in Subaru Customer services who has sorted for you to return back to whoever the dealer is without any extra charges

Give me a ring to go over first.

 

super ricky stikes again , obviously has nothing to do lool

 

Firstly a big thanks for all your help and advice
But most of a to Rickya
Who took the time to contact Gary Langford at IM and get this matter resolved for me, it would seem he says I am entitled to a full refund

So I decided to contact the parts man at the dealership to inform him of what was happening because he would not be able to check with IM on Saturday when I was due to meet him.
Before I could tell him the story he said he may have some good news for me
"Ah, Mr Budgen, I may have some good news for you. I have spoken to Subaru UK and I think I can return your parts with a full refund." All of this was said in a how helpful am I sort of tone

So the upshot of this is dont under estimate the power of Scoobynet, I will not be going over to the darkside as Subaru UK have come up trumps and will be ordering my wifes new Sti for september.

The only loser in this is the dealer because i wont be ordering my Sti from them or using them for parts, repairs and servicing or recommending them as I have for years
Also ive got 90k to spend on 3 new L200 pick ups which I will now be getting from someone else

 

So pleased you got it sorted.


The guy neads Subaru UK to put a rocket up his backside for the below reason alone, whether he knew you are going to order a STI or not.
And again. This is exactly what I was talking about. I cant believe they would be so stupid in this day and age, especially Subaru.
All I can say is

 

+1

as for a 10 day return limit - bollox! i am suprised they are so keen to **** over a long standing customer, they really should know better - speak to the Dealer Principal, not the monkey!

 

Pop up to Stan palmers at Carlisle
Give mike a call
Gary will sort out parts
And Rob will service it too

No messing about Stan palmers are a great dealership

 

TRADING STANDARDS

 

No hassle like that with us.

 

Here endeth the lesson: When ordering parts from a dealer, ALWAYS give the chassis number.

As the parts guy rarely has a clue of what part fits what...he only dishes out what the computer tells him. A chassis number is the most accurate means of filtering for relevent parts cross referencing for a particular car*

*exception being is if the car is a bitsa. (Made from bits of this and bits of that).