jd5217

Been having an issue with a 3rd party not admitting liability after they reversed into my wife. After alot of phonecalls between insurance companies and brokers, Gary has sorted the problem. Awaiting phone call to collect the car.
Above and beyond the call from Gary.

Moley

iTrader: (9)

No probs mate

Glad to sort it eventually, and i now know the number of her insurance company off by heart!

Tony@Greenlight

Good work Moley,

Great customer service.

It's nice to see that we're not the only specialist to roll up our sleeves and to do whatever it takes to sort out customers at the time of a claim, rather than pointing at or blaming the Insurer and sitting there whilst the customer suffers.

Top work and kudos to you

Kind regards

Tony

Moley

iTrader: (9)

Thanks Tony, all a part of the job

I know it's hard to get through to me sometimes for quotes, but that's becasue i try and make sure my existing clients get the customer service they deserve (which can take up a lot of my time)

Bean1984

iTrader: (3)

As always 100% customer commitment from gary. Yea i can prob find insurance cheaper somewhere but i wouldnt get the service so for me, good customer service and good prices always get my votes. Nice one mate!!!!!

jd5217

Again Gary came to the rescue today.

Existing customers can be a right pain in the a.......

Thanks Gary

Moley

iTrader: (9)

It actually makes a nice change from doing quotes all the time.

That said, i won't be changing my job to a claims handler anytime soon!

6VOLT

iTrader: (1)

Nice to see someone was getting service....I tried for 3 days to get through and get a quote and left 3 messages.......no contact.

Moley

iTrader: (9)

Apologies, we have been absolutely manic this week.

Unfortunately my voicemail does state that if you choose to leave a message i'll ring you back when i'm free... but be being free is taking quite a while.

jd5217

My bad.

But i am all sorted now and car back home.