moley wrx @ keith michaels
18 April 2012, 11:31 AM
#4
i had exactly the same issue,gave up in the end, aplan are far better regarding customer service and are helpfull,and best of all, you can always get hold of them.
18 April 2012, 11:36 AM
#6
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as quoted in this thread:
https://www.scoobynet.com/insurance-...our-money.html
https://www.scoobynet.com/insurance-...our-money.html
..My priority is dealing with existing customers, so if that means i miss out on new quotes sometimes then so be it.
We are VERY short staffed at the moment, and have had to take on new members of staff just to try to help with our current call volumes, to make sure anyone who has any issue will be spoken to.
I can assure you i am trying my hardest to help everyone i can, but this is obviously not enough for you.
I wish i could speak to every single person who rings for a quote, but i am only human
We are VERY short staffed at the moment, and have had to take on new members of staff just to try to help with our current call volumes, to make sure anyone who has any issue will be spoken to.
I can assure you i am trying my hardest to help everyone i can, but this is obviously not enough for you.
I wish i could speak to every single person who rings for a quote, but i am only human
18 April 2012, 11:36 AM
#7
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18 April 2012, 11:49 AM
#15
i understand he can be very busy,but so am i, and like to get things sorted and out the way,i also tried to get hold of him for about a week.
i have no probs with that as im fully understanding,just seems silly to throw away possible good customers.its obviosly very difficult to try and respond to everyone,but i did speak to somebody else from that company and did not appriciate the arrogant smart attitude,so for me,i wouldnt be bothered if i am paying more as i prefer customer service.(not referring to you moley!)
i have no probs with that as im fully understanding,just seems silly to throw away possible good customers.its obviosly very difficult to try and respond to everyone,but i did speak to somebody else from that company and did not appriciate the arrogant smart attitude,so for me,i wouldnt be bothered if i am paying more as i prefer customer service.(not referring to you moley!)
18 April 2012, 11:49 AM
#16
Your pm is one of 63 i'm currently working through, so it's taking a while.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there.
I always try to get back to as many people as possible, but i can only do so much unfortunately.
I apologise to those that i don't get back to, and can only ask for a bit of patience.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there.
I always try to get back to as many people as possible, but i can only do so much unfortunately.
I apologise to those that i don't get back to, and can only ask for a bit of patience.
18 April 2012, 11:57 AM
#17
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Your pm is one of 63 i'm currently working through, so it's taking a while.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there.
I always try to get back to as many people as possible, but i can only do so much unfortunately.
I apologise to those that i don't get back to, and can only ask for a bit of patience.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there.
I always try to get back to as many people as possible, but i can only do so much unfortunately.
I apologise to those that i don't get back to, and can only ask for a bit of patience.
you have my number
18 April 2012, 12:05 PM
#18
TBH it's more a case of do you want a quote?
If you feel i've disappointed you already i'll leave up to you.
I'll happily quote you, but don't want it to seem like i've only done it as you've written a complaint thread.
If you feel i've disappointed you already i'll leave up to you.
I'll happily quote you, but don't want it to seem like i've only done it as you've written a complaint thread.
, lack of time even on the phone
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