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moley wrx @ keith michaels
HAPPY
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I got in touch with him last week after only few attempts And got a great quote u have to remember if he is giving such good quotes he is going to be very busy
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HAPPY
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i had exactly the same issue,gave up in the end, aplan are far better regarding customer service and are helpfull,and best of all, you can always get hold of them.:)
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Try harder next time;)
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as quoted in this thread:
https://www.scoobynet.com/insurance-...our-money.html ..My priority is dealing with existing customers, so if that means i miss out on new quotes sometimes then so be it. We are VERY short staffed at the moment, and have had to take on new members of staff just to try to help with our current call volumes, to make sure anyone who has any issue will be spoken to. I can assure you i am trying my hardest to help everyone i can, but this is obviously not enough for you. I wish i could speak to every single person who rings for a quote, but i am only human |
Same here, with aplan got a great qoute from claire, called back within the hour. Great service.
Originally Posted by 99greenwagon
(Post 10583631)
i had exactly the same issue,gave up in the end, aplan are far better regarding customer service and are helpfull,and best of all, you can always get hold of them.:)
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I rang last week, had to ring three times, but got him in the end. if you want the best, sometimes you have to keep trying and be patient. ;)
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Try this on for size, I just rang ONCE to tell him about this thread and got him straight away :lol1:
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WORTH THE WAIT
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Originally Posted by Jamo
(Post 10583644)
Try this on for size, I just rang ONCE to tell him about this thread and got him straight away :lol1:
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I just thought this time round aplan defo the best option, cracking service... That said i will try moley again i here the quotes are v good.
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No, but im sure he will be along soon.
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Originally Posted by Jamo
(Post 10583653)
No, but im sure he will be along soon.
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i understand he can be very busy,but so am i, and like to get things sorted and out the way,i also tried to get hold of him for about a week.
i have no probs with that as im fully understanding,just seems silly to throw away possible good customers.its obviosly very difficult to try and respond to everyone,but i did speak to somebody else from that company and did not appriciate the arrogant smart attitude,so for me,i wouldnt be bothered if i am paying more as i prefer customer service.(not referring to you moley!):thumb: |
Your pm is one of 63 i'm currently working through, so it's taking a while.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there. I always try to get back to as many people as possible, but i can only do so much unfortunately. I apologise to those that i don't get back to, and can only ask for a bit of patience. |
Originally Posted by Moley_WRX
(Post 10583661)
Your pm is one of 63 i'm currently working through, so it's taking a while.
As for the phone messages... i'd rather not have my voicemail swithched on, as it's impossible for me to get back to every message left on there. I always try to get back to as many people as possible, but i can only do so much unfortunately. I apologise to those that i don't get back to, and can only ask for a bit of patience. you have my number |
Originally Posted by wngdav
(Post 10583672)
do you want 1 more chance to quote me ?
you have my number If you feel i've disappointed you already i'll leave up to you. I'll happily quote you, but don't want it to seem like i've only done it as you've written a complaint thread. |
Originally Posted by Moley_WRX
(Post 10583686)
TBH it's more a case of do you want a quote?
If you feel i've disappointed you already i'll leave up to you. I'll happily quote you, but don't want it to seem like i've only done it as you've written a complaint thread. yes i would like a quote call me you have lots of happy customers maybe i can become one :thumb: |
:D:D:D:D:D:D:D worth the wait :D:D:D:D:D:D:D:D
£695 all mods declared thanks moley:thumb: |
nice happy ending
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Originally Posted by R12CYS
(Post 10583637)
Same here, with aplan got a great qoute from claire, called back within the hour. Great service.
i tried with K.M. I spoke with them and confirm service is terrible could say sh- ite worst than BT:hjtwofing , lack of time even on the phone:razz: |
Glad to help (eventually :D)
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Gary does his best by us :thumb:
But as he points out he only has so many hours in day - so sometimes you need patience :) |
Originally Posted by fawor
(Post 10583757)
Aplan +1
i tried with K.M. I spoke with them and confirm service is terrible could say sh- ite worst than BT:hjtwofing , lack of time even on the phone:razz: |
Moley, Ill give you another phone for me getting insured on my new leon Cupra. Tried a few times but missed. . Still got my old car on the road, So im willing to be patient.!!
Challenge to beat a quote of £1800 FC :P, Will phone tomorrow mate |
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