Change of address fee?
26 April 2010, 12:14 PM
#1
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Change of address fee?
Quick question for any insurance bods here. Changed address recently so have to inform the relevant people. Changed motorcycle insurance (through a broker) and had no problems. And no charge. Went to change the car insurance - and 'that'll be £25 please sir'. WTF!!!!? Argued and they said 'OK, we'll do it for £10'. They wouldn't relent on that so I said OK, send me an invoice with the new schedule and I'll send a cheque. They said, 'no, we have to have payment first'.
I think they're taking the mick. The 'manager' bod I spoke to reckoned that 'most' insurance companies charged. Can anyone enlighten me? Especially as my bike insurance people had no admin. fee.
The fee is definitely just an 'admin' fee. It is not an increased premium due to moving area or anything like that.
Ta
Dave
I think they're taking the mick. The 'manager' bod I spoke to reckoned that 'most' insurance companies charged. Can anyone enlighten me? Especially as my bike insurance people had no admin. fee.
The fee is definitely just an 'admin' fee. It is not an increased premium due to moving area or anything like that.
Ta
Dave
Last edited by hutton_d; 26 April 2010 at 12:20 PM.
26 April 2010, 12:23 PM
#2
The £25 was probably an admin fee as you said.
Can't understand why they want payment there and then, should offer to send you an invoice really.
I personally can't justify charging someone an admin fee to change an address, but not all brokers work the same way obviously.
Can't understand why they want payment there and then, should offer to send you an invoice really.
I personally can't justify charging someone an admin fee to change an address, but not all brokers work the same way obviously.
26 April 2010, 01:15 PM
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Said it was in their Ts and Cs - must admit I never went through them in fine detail but then you don't.
Dave
26 April 2010, 01:20 PM
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so companies (insurance) do have admin fees for a change so the broker has to charge them. but some companies do charge for a COA if the new area is in a higher rated area but can sometimes give you a return in the prem is you move to a lower rated area
hope that helps a little
hope that helps a little
26 April 2010, 01:27 PM
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so companies (insurance) do have admin fees for a change so the broker has to charge them. but some companies do charge for a COA if the new area is in a higher rated area but can sometimes give you a return in the prem is you move to a lower rated area
hope that helps a little
hope that helps a little
'cos I said the premium was the same. This was just an admin fee 'because they had to do some work' .... I told them I'd be going erlsewhere come renewal time. That cut no ice. But I made them send me an invoice, which I'll pay by cheque, then they'll send me a new schedule with new address details. I did confirm that my call was recorded so that, as far as the insurance company are concerned, I have notified the brokers of my new address. So I'm covered that way. I just want the ******* to work for their tenner!Dave
26 April 2010, 01:35 PM
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lol. sorry mate i was quick reading and obviously missed the important bit
but the admin fee bit i stated is correct. a good way to check is have a look in your policy booklet! will state any admin fees in there!
but the admin fee bit i stated is correct. a good way to check is have a look in your policy booklet! will state any admin fees in there!
26 April 2010, 02:07 PM
#7
That'll show if the £25 is going to the insurer (additional premium) or the broker (service/admin charge)
TBH the company is fully entitled to charge it, but can use their discretion.
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