Steve001

iTrader: (7)

Rob at A-Plan gets the business this year £71 cheaper

thanks to you both for your efforts

Steve

Rob@A-Plan

Glad I could of helped

Rob

4wheel

iTrader: (2)

phoned up aplan about my renewal, did manage to get a £60 reduction,will get my business unless gary from k m can beat it, will have to look out his number and try him

bighead

iTrader: (1)

A-plan better customer service compare to Keith Michaels

Moley

iTrader: (9)

Disappointed to read that

I know it is often difficult to get hold of me, but i am trying to help any Subaru owners needing new quotes, aswell as looking after my existing customers, whereas other companies have several people doing the same job.

I apologise to anyone who can't get hold of me, but on the plus side not many companies can be contacted via pm on evenings and weekends to offer advice and help

Jamo

iTrader: (23)

cracking customer service as far as im concerned gary always goes out of his way for me, and ive never met the guy (hope to meet you one day though)

james

subarujimmy

iTrader: (3)

Really can't fault either of them. They have both helped me in the past.

But A-plan have got my business this year thanks to Rob, and the efforts he has made.

chocolate_o_brian

iTrader: (22)

Sorry but you're talking out your ****

Gary was instrumental in me securing a £780 DECREASE in my premium last December. A-plan could only manage £500, and they never called me back. To simply suggest the customer service from A-plan supresses Keith Michaels is laughable, unless you have relations and/or mates rates coming through them.

scooby-tc

iTrader: (2)

Gary is the most helpful bloke i have ever dealt with in insurance.Great prices and cheap trackday cover swung it for me

scoobynutta555

Its hard to get an initial quote from Gary, but once you're in he really does go the extra mile.

2-pump-tone

no probs with gary , spot on

Anger

iTrader: (4)

Ive never had a problem getting through to Gary

scooby-tc

iTrader: (2)

Not if you have his mobile number it isnt

Ayde

iTrader: (6)

Another vote for Gary, I find him very helpful and knowledgeable

bighead

iTrader: (1)

sry to dissapoint you ...but its from exprience...oh i do not talk from my *** by the way

chocolate_o_brian

iTrader: (22)

Ok then. Well I severely diasgree with the points you have put forward then dear boy, and it seems many others on this thread are in agreement

bighead

iTrader: (1)

please bear in mind its only mho , everyone is entitle to theirs

chocolate_o_brian

iTrader: (22)

Before or after you take your head out your ****

Sorry, couldn't resist. It's how I respond to threats - a bit of banter is what the game is about, I should know

bighead

iTrader: (1)

i am in a good mood , so yr off the hook :wink:

JimmyBFC

Same for me too, got the Evo and Diesel pug both with KM, top bloke is Gary, very helpful and you can actually have a conversation about something actually interesting

This thread just seems like a lets slate KM one tbh, why feel the need to basically pair them both off against each other cos one was cheaper?

For the record KM were cheaper for ME than A-Plan, by a long way, and customer service was as bad as the quote, so swings and roundabouts.

chocolate_o_brian

iTrader: (22)

Ah, good. I'll put my keyboard away then. They come sharp across ones head you know :wink:

banny sti

iTrader: (68)

I was with A Plan but was not best pleased with the customer service after an incident Gary has saved me plenty of money, makes it harder for me not to mod my car as there is only a small increase in the premium even for an engine change and he always replies to my pms in super quick time

Banny

SC008Y_MAD

iTrader: (5)

My experiences with Gary at KM have been nothing but perfect. I could not wish for a better service. A good week and a half before my renewal was up, Gary PM'ed me through SN and the price he gave me was better than I was thinking. He even sent out the forms and cert. before I had even paid KM.

I also agree that you can actually have a proper conversation with Gary. Last year when I was getting quote for the Yaris, he started talking about his mishap he had at the track and what he was going to to put it right. (new bottom end or something? I forget now) It was nice and really interesting rather than talking about boring car insurance.

I know it maybe hard to actually get hold of the man himself, but I am sure he is working very hard in the office pleasing all of his customers and making them happy with the fantastic quotes he gets. So much so, He is currently insuring two cars (Impreza and Yaris) and he also quoted my dad better than CSMA LV could...and that was a first.

Keep up the good work Gary

bighead

iTrader: (1)

one can only give good service if one actually returns the customer's calls lol

flame suit now on

chocolate_o_brian

iTrader: (22)

Have you ever heard of the phrase...

"If at first you don't succeed, try and try again".

This worked for me, Moley and I have spoken several times. Indeed even pm's have flown across and back quick sharp.

Maybe he doesn't like you

SC008Y_MAD

iTrader: (5)

I think timing is everything. I phoned Gary this morning (10:40 ish) and I got him straight away. Such a nice guy

Phil

I phoned him a few minutes ago advising I am off abroad in the car

Straight through to Gary and sorted

chocolate_o_brian

iTrader: (22)

Hell, I could contact him via my crystal ball if I needed too

Moley

iTrader: (9)

Thanks for the kind words folks, much appreciated.

bighead

iTrader: (1)

just like you then