Ripped off by Direct Line last night!
#1
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Ripped off by Direct Line last night!
I have a clio 172. The exhaust fell in half so I replaced with a stainless system as it comes with lifetime guarentee. It was a similar price to putting another standard exhaust on.
Rang Direct Line to tell them (wish i hadn't) and they wanted £65 additional premium!! When asked about power gains I said 0bhp. Its only a cat back system. I can't believe I am being punished because I bought an exhaust made out of different metal. Its not like its changed the car in any way. The exhaust is hidden behind the bumper so no big tailpipes either.
Really annoyed and the manager didn't have the guts to speak to me.
Got an address where I can send a letter of complaint but not sure what good it will do since I've paid the money now.
I can understand an increase for modifications that actually make a difference, but this just seems ludicrous.
I said to the lady what happens if I don't pay it, and she said my insurance would then be void. I never used to declare modifications but now I'd rather have everything done properly, but if its such a big con then I don't think I'll be doing it again!
Anyone had anything similar and got out of it?
Regards
Steve
Rang Direct Line to tell them (wish i hadn't) and they wanted £65 additional premium!! When asked about power gains I said 0bhp. Its only a cat back system. I can't believe I am being punished because I bought an exhaust made out of different metal. Its not like its changed the car in any way. The exhaust is hidden behind the bumper so no big tailpipes either.
Really annoyed and the manager didn't have the guts to speak to me.
Got an address where I can send a letter of complaint but not sure what good it will do since I've paid the money now.
I can understand an increase for modifications that actually make a difference, but this just seems ludicrous.
I said to the lady what happens if I don't pay it, and she said my insurance would then be void. I never used to declare modifications but now I'd rather have everything done properly, but if its such a big con then I don't think I'll be doing it again!
Anyone had anything similar and got out of it?
Regards
Steve
#2
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The exhaust in question:
K-Tec Racing - Renault Tuning & Styling Specialists
Hardly turns my car into a race car.
K-Tec Racing - Renault Tuning & Styling Specialists
Hardly turns my car into a race car.
#3
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This is the second exhaust system to be released as part of our new "Ultra performance" range. These new systems will offer the ultimate in performance, sound, quality and fitment and have been completely redesigned as part of our continual desire to offer the best tuning parts available. This new stainless steel cat back exhaust system features enlarged 2.5" bore pipework along with a new design of rear silencer which has been fine tuned to offer a very subtle yet sporty exhaust note that does not become too loud or intrusive at motorway cruising speeds. The 2.5" pipework has been chosen as the 172 engine benefits from a good, free flowing exhaust system (especially if the engine is tuned) while 304 stainless steel has been used due to its superior quality and strength. As with all our exhausts this system will be covered by our lifetime guarantee to give you piece of mind knowing you have purchased a quality exhaust system. As with our first generation stealth exhaust system, this one is neatly hidden behind the rear bumper giving a standard look to the back of the Clio for those not wishing to have a tailpipe on display.
The KTR system is the original and the best "Stealth" system available for your 172/Cup. Beware of expensive immitations.
As featured in Performance French Cars magazine (May 2007 issue)and fitted to their Clio 172 project car. Quotation from the magazine about our Stealth exhaust system: "All told you'd be hard pushed to find a better Clio 172/Cup performance exhaust solution than this". This was backed up by the exhaust producing almost identical power to that of a custom, one off fabricated race system. In fact our Stealth exhaust actually increased torque compared to the race system.
The KTR system is the original and the best "Stealth" system available for your 172/Cup. Beware of expensive immitations.
As featured in Performance French Cars magazine (May 2007 issue)and fitted to their Clio 172 project car. Quotation from the magazine about our Stealth exhaust system: "All told you'd be hard pushed to find a better Clio 172/Cup performance exhaust solution than this". This was backed up by the exhaust producing almost identical power to that of a custom, one off fabricated race system. In fact our Stealth exhaust actually increased torque compared to the race system.
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Ok, so I'm sure you're all petrol heads. Do you really think that this exhaust is going to make a blind bit of difference to my power? We could be talking 2-4 bhp. A difference like that could be the difference between a cold day and a hot day.
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It's a mod , the insurance company is there to make money from you so naturally they will charge you regardless of whether it increases power.
Only thing you can do is go with another insurer next time round.
Only thing you can do is go with another insurer next time round.
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#8
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But the insurance premium is calculated on risk. How has my insurance risk changed?
I'm not more likely to crash because I have stainless instead of mild steel or whatever
I'm not more likely to crash because I have stainless instead of mild steel or whatever
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i reckon shop around, find some quotes for other insurers, should you find a cheaper one then phone direct line and say price match or im leaving. see what happens. end of the day the exhaust is non-standard and it will be a term of the insurance to have a standard car otherwise premiums may be affected. as bugeyeandy said they are there to make money, so end of the day, if they say they want an extra £65 for a different exhaust then thats what they will get if you want to insure your car. Since its been modified you may be now classed as a "boy racer" or "high risk" as you will fall into that catogory. that aside i do see where your coming from but unfortunately i do not think there is a lot you can do.
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Phone up and say you swapped it for a kwik-fit sysem (i.e still non-stanadard) ...see what they say
Keep complaining, you may find a sympathetic ear somewhere in a call-centre, as I do agree with your cause. Its not right, and too many people lay back and take it. You may not get anywhere with it, but at least can say that you tried.
Stupid thing with exhausts is 95% of cat-back systems don't offer any performance gain....some may claim 5-10bhp/lbft. But put the car on a rolling road and compare the charts to a stock system and you'll note a drop of 5-10bhp at certain rpms, and a gain in at other rpms. overall, the net average gain is next to zero.
The 5% execption is stuff like old Jag v12s, which have 2.5 to 3litres (per bank) worth of exhaust gas pushed through 1.5" pipe and baffled silencers...even with a performance system it only nets to 25bhp (plus a huge flatspot because the antique EFi).
Keep complaining, you may find a sympathetic ear somewhere in a call-centre, as I do agree with your cause. Its not right, and too many people lay back and take it. You may not get anywhere with it, but at least can say that you tried.
Stupid thing with exhausts is 95% of cat-back systems don't offer any performance gain....some may claim 5-10bhp/lbft. But put the car on a rolling road and compare the charts to a stock system and you'll note a drop of 5-10bhp at certain rpms, and a gain in at other rpms. overall, the net average gain is next to zero.
The 5% execption is stuff like old Jag v12s, which have 2.5 to 3litres (per bank) worth of exhaust gas pushed through 1.5" pipe and baffled silencers...even with a performance system it only nets to 25bhp (plus a huge flatspot because the antique EFi).
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Guess the flip side of this is that if you have declared your car to have this stainless exhaust system, and the exhaust was stolen, or damaged in an accident, as you are paying the additional premium you would be within your rights to ensure they replaced like for like
#14
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Yes, they are rip off merchants, and no it won't add any extra risk worth talking about (as you say its a similar replacement cost to the OEM exhaust).
The silly thing that I find is I can go and drive any car not belonging to me, regardless of modification, and my vauxhall astra insurance will cover me 3rd party without any extra cost (I pay £200 a year fully comp on the astra), yet if you actually try to buy a modified car and insure it in your name, the premium will potentially go into thousands. Strange country England.
#15
I said to the lady what happens if I don't pay it, and she said my insurance would then be void. I never used to declare modifications but now I'd rather have everything done properly, but if its such a big con then I don't think I'll be doing it again!
Not true, you are covered and in the event of a claim they deduct the extra premium off the payout ( from a m8 who works for DL ) its actually quite hard to invalidate your insurance
Not true, you are covered and in the event of a claim they deduct the extra premium off the payout ( from a m8 who works for DL ) its actually quite hard to invalidate your insurance
#16
Guess the flip side of this is that if you have declared your car to have this stainless exhaust system, and the exhaust was stolen, or damaged in an accident, as you are paying the additional premium you would be within your rights to ensure they replaced like for like
#17
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Everything has gone MAD in this country matey..I hate to say it but,the more honest you are,the more you come out holding the **** end of the stick..Fooking Crazy.
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my premium increased by about £120 for declaring exhaust.. over £100 again for non standard wheels. from 15" to 18" ... urmmm i didnt declare the KnN as it would cost me double the premium.... that was on a 1.4 mazda3!!
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Glad to see some more sympathetic replies
Will let you know what happens as a result of my snotty letter I shall construct over the weekend.
Thanks
Steve
Will let you know what happens as a result of my snotty letter I shall construct over the weekend.
Thanks
Steve
#25
to be fair, the only time they are going to pay any attention is if your fully comp. and you stack it into a tree, i.e. they are paying out for your car because it's your fault.
My cars being repaired through insurance atm (non fault), and they don't know their **** from their elbow.
My cars being repaired through insurance atm (non fault), and they don't know their **** from their elbow.
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my mate had similar afew years back, old cavalier sri 130, engine blew up so tried to find another, could only find a 1.8 (not original 2.0) so had that and 1.8 ecu fitted by recognized garage, guess what smaller ,lower power engine insurance went UP by 120 notes??????
answer was modified from standard sir!
answer was modified from standard sir!
#28
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I used A Plan and declare everything from drop links to change of tyres. Never had and agro and by far the best value and way cheaper than these companies who spends loads advertising on the telly.
Don't complain just taker your business elsewhere but accept you will have to pay a bit more what you consider reasonable is up to you
AllanB
Don't complain just taker your business elsewhere but accept you will have to pay a bit more what you consider reasonable is up to you
AllanB
#29
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I was with a-plan when I had my impreza. 280bhp and all mods declared but when it came to the standard clio they wanted more money!!!
I am going to make the point to Direct Line that having now paid the extra permium I will expect the exhaust to replaced by a stainless system in the event of it being damaged. If they refuse then why are they charging me an additional premium!
I am going to make the point to Direct Line that having now paid the extra permium I will expect the exhaust to replaced by a stainless system in the event of it being damaged. If they refuse then why are they charging me an additional premium!
#30
This is how I see it (partly due to my sister being an insurance under-writer).
Premiums are based upon known probabilities. Once you step out of the 'known', the premium increases. In the case of the OP he has gone from a box standard Clio 172 to a modified motor with (minimal) improved performance. They will therefore take a stance that this guy 'could' be a bit of a boy racer, or the car could me more desirable to be stolen.
A while back I bought a Citreon diesel van for personal use, and the insurance quotes for private use where horrific, typically £700. If I got and equivelant quote under business use it dropped to £200. this was due to the fact that vans are not normally insured for 'private and pleasure', therefore an unknown risk.
Sorry guys, but thats how they make their money. And if you dont declare ANY mod, they WILL void your insurance - beware, be very aware!
Premiums are based upon known probabilities. Once you step out of the 'known', the premium increases. In the case of the OP he has gone from a box standard Clio 172 to a modified motor with (minimal) improved performance. They will therefore take a stance that this guy 'could' be a bit of a boy racer, or the car could me more desirable to be stolen.
A while back I bought a Citreon diesel van for personal use, and the insurance quotes for private use where horrific, typically £700. If I got and equivelant quote under business use it dropped to £200. this was due to the fact that vans are not normally insured for 'private and pleasure', therefore an unknown risk.
Sorry guys, but thats how they make their money. And if you dont declare ANY mod, they WILL void your insurance - beware, be very aware!