RON

So, a couple of weeks ago, i got an insurance reminder, you know the sort, just reminding you that you once had insurance with them and that you should really give them a call to get a good quote, so, this letter they sent had no stamp or franking mark on it, and so when my mum opened the door, the postman asked her for £1.30 odd to cover the post and costs... so, unaware of what the letter was, she paid....

I got home from work and was amazed at this situation..... so i wrote a snotty letter asking for my name to be removed from their list, oh, and i 'forgot' to put a stamp on it.....

I didn't expect any response, however, today i get another letter from them, with a very sincere apolagy, along with a cheque for £20 for my inconvenience....

I should complain more often!!

Ron.

RLE

iTrader: (2)

Bloody hell Ron what a result eh?

RON

I bet it doesn't happen very often, they also said that had talked to ALL the outgoing post staff, AND removed my name from their records...... couldn't be better!!!

Well, a bigger cheque would've been nice, but £20 is a bonus!

KIPS

THAT HAPPEND TO ME BUT I GOT ONE OF THEIR POST OFFICE NOTES THROUGH THE DOOR SAYING THAT I HAD TO PAY £1.30 AND PICK IT UP FROM THE POST OFFICE AT THE TIME I WAS WAITING FOR AN IMPORTANT LETTER SO WENT DOWN THEIR PAID ME MONEY ONLY TO FIND A LETTER FROM GREENLIGHT SAYING THE SAME
WASN'T HAPPY AS THEY WONT SHOW YOU THE LETTER TILL I PAID CAME STRAIGHT HOME AND FILED IT IN THE BIN WISH I WOULD OF COMPLAINED NOW
COME ON GREENLIGHT SORT IT OUT PM ME I KNOW YOU COME ON HERE ILL GIVE YOU MY ADRESS AND YOU CAN SCRUB ME FROM YOUR MAILING LIST TO

KIP

Tony@Greenlight

Hi Kips,

Sorry to hear about the inconvenience caused to you.

I had thought that Ron's problem was an isolated incident, but when we screw up we apologise and make good.

If you'd be so kind as to PM me with your actual name and address i'd also look to compensate you for the hassle associated with our error.

Kind regards

Tony

KIPS

thank you RON
And thank you to tony at GREENLIGHT for looking into this thats what i call customer service at its best even a past customer cant get better than that

many thanks KIP

RON

KIPS

GREENLIGHT COMES GOOD RECEIVED MY CHEQUE FOR INCONVENIANCE CAUSED YOU CAN SAY THEIR CUSTOMER RELATIONS ARE TOP OF THE CLASS YOU CANT SAY BETTER THAN THAT
MANY THANKS KIP