wms-racing

This may sound like a daft question coming from me, but.........I rebuilt a hatch STI engine for a Customer, their gargae fitted it and there was a leak from a cam seal (new). a bit of a pain as they are a distance from me.
I agreed it was my liability and agreed to cover the cost. I would say no more than 3/4 hours. They tried to say i'd fitted a used/damaged crank which they obviously damaged removing the crank seal which they rekon was also leakin. They now want 7.5hrs labour, suprise suprise!

the shreksta

iTrader: (20)

**** em,get them to prove it then once proof has been attained then you can pay

wms-racing

The Customer has had to pay to get his car back, total was £1100 for seals, cam belt and a new avcs pulley. The garage has him at ransom and just blames me for poor workmanship. I think I may have to review my warranty terms?

johned

What are the customers views ?.

Willowsdad

iTrader: (2)

If you can afford to swallow it, then have a chat with the customer. Let him know in no uncertain terms that it's not your doing and that garage are at fault, and you're paying for it as a good will gesture as it's not his fault. Any decent customer would appreciate that, and you'll probably earn it back from him in the future.

wms-racing

Yeah, I will work something out with him, it's just so blooming annoying that the garage is just taking the oportunity to rip him/me off. We all have a living to make but doing it honestly and fairly isn't always the priority for some traders!

the shreksta

iTrader: (20)

perhaps only offer your warranty if you fit the engine??