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Are the main dealers ripping off my sister?

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Old 10 December 2009, 05:13 PM
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PeterStone
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Default Are the main dealers ripping off my sister?

Hi

My sister has a my99 Forester turbo and the other day it refused to start. I looked at it and thought it was fuel pump related as you couldn't hear it prime. Anyway called out the rac and he confirmed that there was no 12v supply to the pump. He hooked up a battery he had directly to the pump and the engine started. Eventually he admitted defeat and we recovered the vehicle to the local main dealers who have said it is the fuel pump and a wiring issue which they haven't got to the bottom of yet. When my sister suggested that the pump maybe was ok they said no as it had 12v going in and only 5v going out? Does this sound right or are they trying to pull the wool over her eyes.

Appreciate any comments (especially as fuel pump was £300+ and whatever labour hunting wiring fault(s) at main dealer rates

Cheers

PeteS
Old 10 December 2009, 05:32 PM
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DDS789
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Hi

Wouldnt say they are ripping her off. But dealer prices are extortionate! Youll pay full price on "genuine parts" and their hourly rates are very very high!

Your best bet is take it, as everyone always says on here, to a Subaru Specialist near you. You may find with the Dealers that one trip turns into 3 or 4 as they dont always sort things first time, same goes for normal garages
Old 10 December 2009, 08:12 PM
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PeterStone
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Thanks for the reply but i think you're missing the point slightly. I/she don't mind paying the price for a new pump "if" the old one is faulty. It's just that i don't understand the 12v in/5v out description from the dealer and the fact that the rac said there wasn't a live feed at all at the pump!

PeteS
Old 10 December 2009, 09:04 PM
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just123
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sound like you have been ripped off, ask them to explain in writing exactly what the fault was
Old 10 December 2009, 11:26 PM
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scoobysteve2286
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sounds like she got ripped off mate... i had the same problem at the start of the year with my turbo 2000... all it was was a burnt out relay fuse.. i paid 100 quid at a subaru specialist by me.. and that was from finding the fault and fixing it... when you say the car cut out on her did it start to go a few times before and then eventually it just died?
Old 10 December 2009, 11:33 PM
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Default hia mate

will tell you whats wrong with it now , if it has a stigma alarm , the alarm cuts the power to the fuel pump , but there is a circuit board in main alarm box that goes faulty , connector comes loose causing no contact , which means the car wont start !!!
my impreza had that fault took me 3 days to find it last year , last week my mate next door scooby cut out while driving and wouldn't start , same problem ,

so check that kidda

richardwedwards@hotmail.co.uk if your stuck
Old 10 December 2009, 11:36 PM
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also the 5v is the signal switch wire , but it needs a permant 12v feed which isnt there ,
the 5v can be between 4 and 5
Old 11 December 2009, 08:54 AM
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PeterStone
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Originally Posted by scoobysteve2286
sounds like she got ripped off mate... i had the same problem at the start of the year with my turbo 2000... all it was was a burnt out relay fuse.. i paid 100 quid at a subaru specialist by me.. and that was from finding the fault and fixing it... when you say the car cut out on her did it start to go a few times before and then eventually it just died?
No it just wouldn't start one morning.
Old 11 December 2009, 08:56 AM
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Originally Posted by richgreenscooby1
will tell you whats wrong with it now , if it has a stigma alarm , the alarm cuts the power to the fuel pump , but there is a circuit board in main alarm box that goes faulty , connector comes loose causing no contact , which means the car wont start !!!
my impreza had that fault took me 3 days to find it last year , last week my mate next door scooby cut out while driving and wouldn't start , same problem ,

so check that kidda

richardwedwards@hotmail.co.uk if your stuck
Yes it does have the sigma alarm. Where's the main alarm box?

Cheers

PeteS
Old 11 December 2009, 11:01 AM
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2000 sport
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behind glovebox on impreza's.. maybe the same on the forester ?
Old 11 December 2009, 07:28 PM
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widdows
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defo sounds like a alarm / immobiliser cutting the feed to the pump. had the exact same fault on a golf gti which I got around by cutting the two wires on the immobiliser and joining them together.
Old 11 December 2009, 08:26 PM
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Originally Posted by PeterStone
Yes it does have the sigma alarm. Where's the main alarm box?

Cheers

PeteS
hi pete
take the steering cowel off , above that u will see a gold coloured box , 2 tamper torque bits hold it up there , take the lid of the case then , the plastic box is inside , unplug the module , 4 screws inside and check the circuit board , if you take a pic mite be able to see it

cheers rich
Old 11 December 2009, 08:28 PM
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richgreenscooby1
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Originally Posted by widdows
defo sounds like a alarm / immobiliser cutting the feed to the pump. had the exact same fault on a golf gti which I got around by cutting the two wires on the immobiliser and joining them together.

but if you join the wires together the pump will constantly run , which you dont want to happen .
Old 11 December 2009, 10:01 PM
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Brun
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I had the Sigma issues on my MY99 - exact same symtoms
Old 13 December 2009, 09:29 PM
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have you fixed it pete ??
Old 13 December 2009, 09:45 PM
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the pump won't run constantly your just joining the wires back together where the alarm fitter cut them albeit they might be a bit longer with the alarm wiring added on but thats basically all your doing.

i go with the alarm module as well
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