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i'd say you've been had, my gf bought lambo hinges from turbo revs for her honda del sol, the gas lifts didnt last a few months and broke, i emailed asking if they would replace them.....no reply, so i then used another email addy and asked if i buy a set do they come with a warrenty, they replied saying yes 1 year warrenty. so i then went on the quiz them why they had not replied to my previous email, them started going on about was they fitted properly so i forwarded the details of the company that carried ut the work, no reply. after a few weeks of emails and no replys i got angry and emailed them a nasty email and got a reply saying they wasnt willing to deal with me due to my nasty email.