RAC rip off
26 January 2007, 03:29 PM
#1
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RAC rip off
Friend off mine broke down this morning & was charged an extra 100quid for joining just because she did'nt put the phone down & ringing back up for a call out
26 January 2007, 03:33 PM
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26 January 2007, 03:36 PM
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but if she had joined then put the phone down then phoned back she would'nt have had to pay the extra charge
26 January 2007, 04:05 PM
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26 January 2007, 05:18 PM
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Yep i had that with the RAC As well
Few years ago , Had been a " Lifetime " Member , Never recieved therenewal in the post ( Bleeding posties
!! ) Then Karens car had died , Called them out , They replied " Your membership has expired " Will will come out but as you are joining in an emergency situation , It will be an extra £100 !!
Was unaware that i could of put the phone down & Then called them out
Tiny ...
Few years ago , Had been a " Lifetime " Member , Never recieved therenewal in the post ( Bleeding posties
!! ) Then Karens car had died , Called them out , They replied " Your membership has expired " Will will come out but as you are joining in an emergency situation , It will be an extra £100 !! Was unaware that i could of put the phone down & Then called them out
Tiny ...
26 January 2007, 05:21 PM
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26 January 2007, 05:55 PM
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Pretty sure I've read you have to be a member for 24 hours before calling them out....Otherwise people woudn't need to join "unless" they had a breakdown.
26 January 2007, 06:06 PM
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yup, you cant call them on the same day you join...otherwise you get charged...happend to me when driving back my v-ltd from southampton docks...broke down (ecu prob) and was charged about 170quid...
26 January 2007, 07:41 PM
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You can sort of see their point if you only join after you have broken down.
It would be like only paying your insurance premium when you had an accident. The insurers would soon go bust if for every £500 premium they had to fork out £5,000 in repairs.
Mark
It would be like only paying your insurance premium when you had an accident. The insurers would soon go bust if for every £500 premium they had to fork out £5,000 in repairs.
Mark
27 January 2007, 06:03 AM
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http://www.rac.co.uk/web/breakdownco...192E40F34856A0
this link is they terms and conditons it does not say anything about £100 first call
did they tell you that a charge would be made before they came out to you?
this link is they terms and conditons it does not say anything about £100 first call
did they tell you that a charge would be made before they came out to you?
27 January 2007, 11:54 AM
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Well they know if your in a breakdown situation you will pretty much pay anything they ask for to get you back home or to a garage.
I have to say though I had to call the RAC out the other day as the bolt that holds the power steering pump to the altenator casing sheered and the P/S belt went slack as well as the pump hanging off!
they came out and produced a perfect low loader where the back comes practically to the floor making it easy to get the lowered car on without smashing bits off, they could not of been more helpfull and i was gratefull of there assistance.
Although they are not always so good, on one occasion i stood waiting for the recovery lorry for 2 and a half hours, when it did arrive it hit a volvo and pulled its front bumper off, didnt leave his details for the volvo owner either!
I have to say though I had to call the RAC out the other day as the bolt that holds the power steering pump to the altenator casing sheered and the P/S belt went slack as well as the pump hanging off!
they came out and produced a perfect low loader where the back comes practically to the floor making it easy to get the lowered car on without smashing bits off, they could not of been more helpfull and i was gratefull of there assistance.
Although they are not always so good, on one occasion i stood waiting for the recovery lorry for 2 and a half hours, when it did arrive it hit a volvo and pulled its front bumper off, didnt leave his details for the volvo owner either!
27 January 2007, 04:21 PM
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27 January 2007, 04:38 PM
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Hmmm must be something to do with the Area you live in
They need more patrols down there
Alot is to do with the office and despatchers as Dave oftens gets a call when he starts his shift, arrives at broken down car and the member has been waiting for over 2 hrs........ believe me there are many rows between the Patroller and the Office workers who despatch the calls......
Sorry to hear CK that you had to wait for so so long
Kaz
They need more patrols down there
Alot is to do with the office and despatchers as Dave oftens gets a call when he starts his shift, arrives at broken down car and the member has been waiting for over 2 hrs........ believe me there are many rows between the Patroller and the Office workers who despatch the calls......
Sorry to hear CK that you had to wait for so so long
Kaz
27 January 2007, 07:50 PM
#20
After many years with the AA and RAC I switched over to Subaru Assistance this year - seem to offer the same service and include Europe for less money than both the others. I suppose though its like your insurance in so far as you're never going to know who's the better until you need them.
27 January 2007, 08:03 PM
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After many years with the AA and RAC I switched over to Subaru Assistance this year - seem to offer the same service and include Europe for less money than both the others. I suppose though its like your insurance in so far as you're never going to know who's the better until you need them.
when i used Subaru assist they were great, can you use it on older cars though, i thought it was given with a new purchase only
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